Note: The job is a remote job and is open to candidates in USA. Highmark Inc. is a company focused on innovative products and services in the healthcare sector. The Associate Client Advising Consultant will work closely with sales, marketing, and product management to drive client engagement and product adoption, while managing client relationships and developing marketing strategies.
Responsibilities
- Manage a book of business, in partnership with sales executives and client managers as the expert on various products (particularly complex, innovative and new products)
- Assist, educate and train clients with communications, member engagement, education, new initiatives, consumerism and product implementation
- Serve as product expert for existing clients to solve client problems by analyzing and resolving client specific issues regarding product and process design, both internally and externally
- Assist with selling new to blue clients and selling additional services to existing clients utilizing consultative selling skills
- Deliver product implementation presentations, responding to issues and questions in a consultative manner
- Develop account specific marketing plans for key accounts, leading the effort that leverages marketing strategy and planning, CCR, sales client management, and other Organization resources. Includes gathering and analyzing client-specific information, assessing the clients stated and unstated needs, proposing and gaining agreement to strategies and tactics, writing the physical plan document and creative briefs that can be taken to the client and used internally
- Deliver client specific marketing plan tactics, overseeing the final product and serving as the key client relationship for the plan
- Conduct member-facing meetings and events in person, virtual and recorded
- Other duties as assigned or requested
Skills
- Bachelor's Degree in Marketing, Communications or Related Field
- 6 years of related and progressive experience in lieu of Bachelor's degree
- 1 year of relevant, progressive experience in the area of specialization
- State specific Producer's License for Life, Accident & Health are required or must be obtained within 45 days of hire
- Excellent written and verbal communications skills with comfort and ease working with clients
- A working understanding of business to business and business to consumer marketing
- Strong analytical skills, adept at understanding and representing complex data and information to a client
- Ability to work within a team, collaborating on outcomes and actively taking responsibility for key tasks
- Customer service orientation and desire to do whatever it takes to satisfy a client
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