Note: The job is a remote job and is open to candidates in USA. Cint is a pioneer in research technology (ResTech), and they are seeking an Analyst for their Customer Success Measurement team. This role involves serving as a trusted advisor to customers, helping them maximize the value of Cint's products through analytical problem-solving and relationship management.
Responsibilities
- Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success
- Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership
- Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations
- Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success
- Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations
- Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience
- Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement
- Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success
- Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness
- Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce
- Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through
- Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape
Skills
- BA/BS degree
- Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role
- Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner
- Demonstrated ability to build credibility and relationships with customers and internal stakeholders
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable interpreting data and translating findings into meaningful recommendations
- Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions
- Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)
- Highly organized with the ability to manage multiple priorities and deadlines
- Detail-oriented, self-motivated, and eager to learn new skills and concepts
- Strong sense of ownership and accountability
- Adaptable and comfortable working in a fast-paced, evolving environment
- Positive attitude and collaborative team-player mentality
- Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured
- Experience in advertising technology, market research, media measurement, customer success, or related industries
- Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms
- Market research coursework or experience
- Working knowledge of statistical concepts and research methodology
- Experience presenting insights, recommendations, or analytical findings to customers or stakeholders
- Experience supporting enterprise customers or strategic client relationships
Benefits
- On target annual commission of $2,000 - $6,000
- Medical, Dental, and Vision insurance options to suit you and your family’s needs
- 401K with company matching
- PTO, unlimited sick days
- Remote Work
- Paid maternity and paternity leave
Company Overview
The technology backbone of the world’s most successful insights companies. It was founded in 1998, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.cint.com.