Note: The job is a remote job and is open to candidates in USA. Concentrix is a global technology and services leader that focuses on intelligent transformation. They are seeking an AI Documentation Transformation Consultant to lead the modernization of user documentation processes across their cybersecurity product portfolio, leveraging AI to improve efficiency and quality.
Responsibilities
- Assess current state of user documentation across processes, workflows, tooling, governance, and content health
- Design a future-state user documentation operating model that leverages AI to improve content creation, maintenance, reuse, and governance
- Establish user documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices
- Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management
- Evaluate and recommend improvements to user documentation platforms, workflows, and integrations
- Define governance frameworks, ownership models, review processes, and content health metrics
- Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working
- Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement
Skills
- 7+ years of experience in technical documentation, content operations, knowledge management, or related consulting roles
- Proven experience transforming documentation or content operations programs
- Experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies
- Strong understanding of content governance, information architecture, taxonomy, metadata, and content lifecycle management
- Experience working with documentation and knowledge management platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar tools
- Strong stakeholder management, facilitation, and change management skills
- Experience working with highly technical products, enterprise SaaS platforms, or cybersecurity solutions is preferred
Benefits
- Incentives that align with individual and company performance
- Benefits available to eligible employees in this role include medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days
Company Overview