Note: The job is a remote job and is open to candidates in USA. Life Tree Pharmacy is a non-profit provider of developmental, behavioral health, and education services. They are seeking an Administrative Specialist to support operational and administrative functions of the LumiLink Nurse Connect program, which involves client communication, reporting, and coordination of workflows in a remote healthcare environment.
Responsibilities
- Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience
- Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities
- Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through
- Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities
- Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows
- Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner
- Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks
- Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns
- Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home
- Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities
- Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently
- Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities
- Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program
- Organize reports, documentation, and operational records to support efficient program management and workflow organization
- Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency
- Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness
- Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates
- Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs
- Monitor adherence alerts and complete required outreach and documentation activities within established timelines
- Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently
- Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities
Skills
- Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments
- Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
- Ability to communicate professionally and compassionately with clients, caregivers, and internal teams
- Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately
- Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams
- Strong attention to detail with the ability to maintain accurate documentation and follow-up records
- Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools
- Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership
- Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support
- Familiarity with remote monitoring platforms, dashboards, and communication systems
Benefits
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Company Overview
Life Tree Pharmacy provides assisted living facilities, pharmacy care, and acute care addictive services. It was founded in 2005, and is headquartered in Collegeville, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.lifetreecares.com.