Note: The job is a remote job and is open to candidates in USA. TruBlue of Southern Montgomery County is a home service company focused on providing premium handyman services. They are seeking an experienced Administrative Assistant to manage customer communications, scheduling, and inventory, ensuring smooth operations as the company grows.
Responsibilities
- Maintain communication with customers via our office phone system, texting, and emails
- Conduct quality assurance phone calls with customers
- Conduct accounts receivables communications with customers
- Schedule meetings with potential customers for our estimators and technicians
- Schedule meetings with potential referral and networking partners and leads
- Schedule approved jobs according to staffing availability
- Maintain inventory of all literature and marketing materials used by TruBlue
- Relay any communications between clients, staff, and management
- Track hours worked by employees per job
- Track purchases made for each job
- Track communication through CRM, including technician arrival notifications, log in and out, before and after photos, change requests, etc
- Maintain inventory
- Assist the manager with sending out invoices when the projects are complete
- Assist estimators with material location and pricing
- Monitor and manage 'main' company email and triage items for action as needed
- Track company KPIs
- Help maintain our social media accounts and email communication with our prospects
Skills
- Excellent computer skills, including Excel, Word, and CRM platforms
- Excellent social media knowledge including Facebook, Nextdoor, LinkedIn, Reddit, TikTok, Instagram, Angis List, Thumbtack, Google Local Service Area Ads, etc
- Strong work ethic and take pride in your work
- Expert in customer satisfaction – treat people with respect and expect it in return
- Ability to communicate with clients with diverse socioeconomic status and age differences
- Ability to work with a diverse team of employees
- Ability to set an efficient schedule for a growing number of crew members
- Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
- Have a basic knowledge of business principles including profitability and efficiency
- Candidates must also be a legal citizen of the US
- Candidates must speak fluent English
- Knowledge of Housecall Pro is an added benefit
- Ability to speak Spanish or other languages would be an advantage
Benefits
- Regular Work Hours
- 401K
- 6 paid public holidays
- 10 days PTO (eligible after 3 months of employment)
- TruBlue t-shirts, polos, and other company gear
- Strong Office Support
- After 12-month anniversary
Company Overview