Note: The job is a remote job and is open to candidates in USA. Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. They are seeking an Accounts Receivable Representative to handle customer collections and credit functions across Canada while delivering high quality customer service.
Responsibilities
- Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
- Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
- Responding to customer account inquires and processing billing adjustments
- Call center environment that requires meeting call volume, collections, and quality targets
- Maintain accurate and detailed account notes
Skills
- Empathetic but is firm and fair
- Brings positive energy with a customer-focused attitude
- Balances the importance of the customer relationship with requirement to follow procedure
- A natural multi-tasker with strong computer skills and attention to detail
- Sees change as a positive
- A true team player who is willing to jump in to support your team without being asked
- Thrives on the sense of accomplishment that comes from achieving goals
- Previous collections experience an asset
Benefits
- Incentives
- Paid time off, holidays, sick days, benefits, pension & discounts
- Training Provided: No experience? No problem. We’ll get you ready
- We promote from within, your next step is waiting
Company Overview
Eastlink has more than 1,700 employees providing a range of communications, entertainment, television and advertising services to It was founded in 2009, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://eastlink.ca.