Note: The job is a remote job and is open to candidates in USA. Darley is a family owned and operated business that supplies high-quality equipment solutions to military and first responder customers. The Account Manager will service designated customer accounts, establish relationships, identify sales opportunities, and close deals, becoming a trusted resource within the military customer community.
Responsibilities
- Understand Darley products, services, contract benefits and value proposition and enthusiastically communicate these during direct sales activities
- Consistently achieve booked order goals
- Research buying habits of potential customers by analyzing data bases with historical purchasing information
- Interface with potential new customers, deliver impactful/concise overview briefs, perform needs discovery and persuade them to use Darley as their Prime Vendor
- Once onboard, build strong and deep relationships with military customers at all levels including end users, supply officers, contracting officers, decision makers and influencers
- Creatively address customer problems, becoming a true resource and solution provider
- Understand and be able to teach how our contracting vehicles operate. Additionally have a working knowledge of various funding methods and how they may be applied to assist customers in their procurement strategies
- Generate quotes for customers and transition them to Inside Sales / HQ Teams to enter into the CRM system (Salesforce)
- Partner with Suppliers to provide best products & values to meet customer requirements
- Brainstorm and develop innovative strategies to win business
- Enter updates and maintain records in Salesforce so that all active accounts, live opportunities, key activities on those opportunities, stages in the pipeline and other required data are all accurate
- Professionally represent Darley at trade shows, in-person meetings and Teams meetings by researching, preparing, rehearsing and making these events about the customer, not us
- Conduct cold calls, either face to face or via telephone, to prospect new business
- Work with support teams (purchasing, accounting, warehouse, etc.) to ensure that all information is up to date in the system and that orders are delivered in a timely fashion
- Follow up on closed sales to ensure delivery and quality were as promised
- Monitor and report on market and competitor activities
- Probe the Customer ecosystem to find information on new contracts that may be forming so that Darley can interdict these upstream and have a high probability the ones that fit our business model
Skills
- Understand Darley products, services, contract benefits and value proposition and enthusiastically communicate these during direct sales activities
- Consistently achieve booked order goals
- Research buying habits of potential customers by analyzing data bases with historical purchasing information
- Interface with potential new customers, deliver impactful/concise overview briefs, perform needs discovery and persuade them to use Darley as their Prime Vendor
- Once onboard, build strong and deep relationships with military customers at all levels including end users, supply officers, contracting officers, decision makers and influencers
- Creatively address customer problems, becoming a true resource and solution provider
- Understand and be able to teach how our contracting vehicles operate. Additionally have a working knowledge of various funding methods and how they may be applied to assist customers in their procurement strategies
- Generate quotes for customers and transition them to Inside Sales / HQ Teams to enter into the CRM system (Salesforce)
- Partner with Suppliers to provide best products & values to meet customer requirements
- Brainstorm and develop innovative strategies to win business
- Enter updates and maintain records in Salesforce so that all active accounts, live opportunities, key activities on those opportunities, stages in the pipeline and other required data are all accurate
- Professionally represent Darley at trade shows, in-person meetings and Teams meetings by researching, preparing, rehearsing and making these events about the customer, not us
- Conduct cold calls, either face to face or via telephone, to prospect new business
- Work with support teams (purchasing, accounting, warehouse, etc.) to ensure that all information is up to date in the system and that orders are delivered in a timely fashion
- Follow up on closed sales to ensure delivery and quality were as promised
- Monitor and report on market and competitor activities
- Probe the Customer ecosystem to find information on new contracts that may be forming so that Darley can interdict these upstream and have a high probability the ones that fit our business model
- Retired military with acquisition, government procurement or supply experience
- Working experience with MS Office suite of products
- Highly organized and able to multi-task
- Excellent written and oral communication
- Committed to providing exceptional customer service
- Understanding of basic business financial concepts
- Able to budget own expenses in a cost-effective manner
- Able to use Customer Relationship Management (CRM) systems
- Bachelor's degree highly preferred, but prior sales & military experience may be substituted
- 1-3 years of experience selling to military or government highly preferred
- Understanding of government contracts and purchasing vehicles desired
Benefits
- PTO
- Paid Holidays
- Tuition Reimbursement
- Health & Wellness Reimbursement
- Medical
- Dental
- Vision
- Life & Disability
- HSA with Darley contribution
- FSA
- 401K/Roth with match and profit sharing
- Darley paid life insurance
Company Overview