[Remote] Account Manager II - TPA (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is a leading health insurance provider, and they are seeking an Account Manager II to join their Account Management Team. This role is responsible for promoting products and services, growing group enrollment, and building long-term relationships with clients while ensuring compliance with regulations.

Responsibilities

• The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base
• This role leads and conducts employer and employee educational and communication meetings independently with varying locations
• Requires discretionary judgement to deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations
• They are an integral partner of the account management team for new and renewed business, in sales strategy and benefit design modeling
• Autonomously utilizes the benefit of expertise, business acumen and knowledge base as a tool set to resolve complex client requirements and issues
• Build and maintain a strong cultivated relationship with clients, acting independently as a trusted advisor
• Takes the lead to developing strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services
• The Account Manager works in consultation with internal and external resources to oversee resolution of escalated issues
• They assess and determine the risk of an issue to identify impact to the company and client
• They will then work collaboratively with the client, whether the issue is global or isolated, and determine ultimate resolution
• Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, implementation oversite acting in a consultative role to strengthen relationships and maximize value realization on behalf of client
• Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs

Skills

• CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS
• ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED
• Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years' experience in sales, sales support, implementation, benefit administration or Account Management
• Current health and life license for the jurisdictions of Maryland, DC, and Virginia
• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage
• Ability to solve problems, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team
• Proficiency with Microsoft Word and Excel is required
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• 20% both local and nationwide travel is required to meet customer's needs throughout the year. During Q4, up to 70% of work will require travel
• Must be eligible to work in the U.S. without Sponsorship
• Experience with a TPA Third Party Administrator
• Basic working knowledge of PowerPoint preferred
• Knowledge of insurance information, technology and new legislation

Benefits

• In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

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