Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company transforming the litigation technology industry with innovative solutions for law firms. They are seeking an Account Manager to own client relationships, manage engagements, and collaborate with internal teams to ensure exceptional service.
Responsibilities
- Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability
- Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks
- Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back
- Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems
- Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change
- Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo
Skills
- 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry
- A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership
- You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details
- You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment
- You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them
Benefits
- Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans - well above industry benchmarks.
- Stock options included. When Steno grows, you grow.
- A team of Customer Success leaders and professionals who will unlock your greatest potential.
Company Overview