Note: The job is a remote job and is open to candidates in USA. Triple Whale is the AI operating system built for modern ecommerce, helping businesses optimize their operations. The Account Executive, Expansion will focus on growing existing customer relationships through strategic upselling and cross-selling while acting as a trusted advisor to drive measurable business outcomes.
Responsibilities
- Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities
- Build trusted relationships with key stakeholders and become a strategic advisor to their business
- Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance
- Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives
- Partner with customers to align Triple Whale solutions with their evolving needs and business priorities
- Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations
- Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities
- Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk
- Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention
- Help define and improve the expansion process as we continue to scale
Skills
- 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role
- Proven track record of growing existing customer relationships and exceeding revenue goals
- Strong consultative selling skills with the ability to connect customer challenges to business value
- Exceptional communication and relationship-building abilities
- Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders
- Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts
- Curious about ecommerce, digital marketing, and the challenges modern brands face
- Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities
- Self-starter who thrives when given autonomy and the opportunity to build
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