Note: The job is a remote job and is open to candidates in USA. Jack Morton Worldwide is a company that specializes in creating impactful brand experiences. They are seeking an Account Director to lead accounts and programs, manage client relationships, and build a strong internal team culture while overseeing a portfolio of B2B clients across various industries.
Responsibilities
- Lead day-to-day account management across a portfolio of B2B clients, owning the client relationship, program delivery, and agency output to a consistently high standard
- Translate client briefs and business objectives into executable plans working across creative, strategy, and production teams to ensure the work is both ambitious and achievable
- Build and maintain account operating rhythms: clear communication cadences, well-run status meetings, proactive risk management, and documentation that keeps every stakeholder aligned
- Serve as a credible, confident creative and strategic partner to your clients, not just managing expectations, but actively shaping them
- Oversee the full program lifecycle from brief to post-event, maintaining quality and momentum across every phase
- On accounts where a Senior Account Director leads, take genuine ownership of defined workstreams and junior client relationships operating with the autonomy and accountability of a lead, not a support
- Identify and pursue organic growth opportunities within your accounts building the kind of trusted relationships where clients bring you their next challenge before they brief anyone else
- Manage account financials with rigour: budgets, scope, profitability, and the commercial conversations that keep projects healthy and margins protected
- Develop a working knowledge of each client's business landscape, competitive environment, and internal stakeholder dynamics and use that knowledge to add value beyond the brief
- Contribute to new business pitches as a senior voice, bringing account intelligence, presentation confidence, and a point of view on what great work looks like for this client type
- Support the development of case studies and award submissions that demonstrate the impact and quality of the work
- Manage, coach, and develop SAMs and AMs on your accounts providing clear direction, honest feedback, and the kind of developmental investment that accelerates their growth
- Run efficient, purposeful team meetings where priorities are clear, actions are owned, and no one leaves uncertain about what happens next
- Model the standard of client service and creative partnership you expect from the team leading by example on every call, in every room, and on every deliverable
- Contribute to a West Coast team culture defined by high expectations, genuine collaboration, and pride in the quality of the work
- Foster a diverse, equitable, and inclusive team environment where different perspectives strengthen the work and different working styles are supported
Skills
- 7+ years of agency-side experience in experiential marketing, brand experience, or integrated event production
- Proven track record leading client accounts and delivering complex, multi-workstream programs end-to-end with full accountability for quality and financial performance
- Strong working knowledge of B2B conference, trade show, or corporate event environments. You understand the mechanics and the stakeholder dynamics of these programs
- Demonstrated ability to manage junior team members, with a genuine investment in their growth
- Commercial confidence: you can own a budget conversation, manage scope, and hold a client relationship through a difficult moment without losing trust
- Clear, polished written and verbal communication. You represent the agency with authority and warmth in equal measure
- Experience working across a range of industries and sectors including complex corporate environments
- Familiarity with global or multi-market program delivery, including coordination across agency offices or international partners
- Experience supporting or contributing to new business pitches at an agency level
- Comfort operating in matrixed client environments where stakeholder management is as important as creative delivery
Company Overview