Note: The job is a remote job and is open to candidates in USA. TRM Labs is dedicated to building a safer world through AI-powered intelligence solutions that assist in crime investigation and disruption. The Sales Account Director will be responsible for driving the company's go-to-market strategy in the US Private Sector, focusing on expanding their presence and managing key customer relationships in the blockchain intelligence space.
Responsibilities
- Connect with current and net new key stakeholders within your territory and identify what matters to them, what are their potential mission applications, who holds budgets, who makes decisions, who influences decisions, who owns which process
- Spearhead the implementation of blockchain intelligence into customer workflows, driving towards intimate understanding of the customers' application of TRMs tooling and data to proactively find ways to improve the customers success
- Own, plan, execute, and/or quarterback activities to nurture client relationships, feedback loops, referrals, renewals, upsells, cross-sells, expansions
- Create and execute strategic plans for your territory to not only ensure company goals are met across key revenue and churn metrics, but also new growth opportunities are discovered and pursued
- Hone TRM product and customer vertical subject matter expertise to enrich every stage of the sales process from demonstrations to trial to customer advisory sessions to innovation workshops
- Proactively gather and prioritize customer feedback and champion it within TRM
- Develop a roster of happy customers that will refer new prospects, champion TRM, and provide crucial feedback
Skills
- At least 8+ years of experience selling SaaS products, or 4 years experience accompanied with expert customer domain and mission knowledge and a background in consulting
- Experience with virtual currencies, applications, and their use in financial networks
- Strong knowledge of crypto-native organizations as well as their workflows, procurement processes, and organizational structures
- Strong customer-facing presentation/listening skills with the ability to establish credibility with senior executives
- Familiarity with Anti-Money Laundering (AML) regulatory framework
- A knack for storytelling. You have the ability understand customer needs and build + convey compelling value propositions
- Ability to operate a large volume of accounts that develop quickly
- You find excitement or fulfillment through developing meaningful client relationships, identifying new use cases, obsessing over customer happiness, meeting new contacts within accounts, and closing deals
- Adaptable. Goals can change fast. You anticipate and react quickly
- Autonomous. You own what you work on. You move fast and get things done
- Excellent communication. You will need to communicate complex ideas effectively
- Collaborative. You must work collaboratively in a cross-functional team and with people at all levels in an organization
Company Overview