Job
Regional Manager, Dubbing OperationDescription
Description of Position
As Dubbing Operations Regional Manager, you will be overseeing a group of dubbing coordinators responsible for daily operations of their team. You will be instrumental in the development of performance goals and long-term dubbing operational plans that ensure audiences around the world experience the highest quality of localized content. You will have accountabilities for all aspects of daily dubbing operations, including managing forecasts, capacity, and utilization planning, owning dubbing production workflows and service-level agreements, vendor management, dub quality analysis and performance metrics. In this role, you will monitor evolving regional needs and engage in developing solutions that push innovative boundaries to help localization vendors transform their processes to deliver high quality dubbed content with accelerated timelines. As an ideal candidate, you will bring dubbing management experience to help raise the bar and are an expert in the fields of localization processes, strategic planning and risk assessment. You will work cross functionally with global Dubbing Operations, global Client Services, Bids & Billing, Scripting, Creative, Audio Description, Audio and Video Editorial, Mastering, Platform, Fulfillment, Linguistic Quality, Product, Finance, Marketing and Legal.
Primary Responsibilities
Monitor regional dubbing operations to ensure on-time and right-the-first-time deliveries
Evaluate regional dubbing operations processes to increase efficiencies
Liaise with the global Dubbing Operations team and contribute to the goals of the Vendor Performance Program
Be the key point of contact for regional Creative Supervisors for escalation and support
Provide support for Creative Supervisor activities, including but not limited to recruiting, onboarding, and communication of workflow changes, performance, SLAs and SOPs
Be involved with creative kickoffs for new titles and communicate with vendors as needed
Conduct dub quality audits for translation, casting, and mix and for certain high-profile titles participate in casting and mix reviews to ensure the creative quality of dubbing vendors
Partner with internal and external stakeholders to investigate vendor escalations and to create corrective action plans
Lead regional post-mortems on titles/series as needed
Assist with testing and implementation of new dubbing technologies, including but not limited to project management, glossary management, and asset management
Support global Bids & Billing team to verify and monitor the regional/territorial dubbing rates in order to maintain healthy dubbing margins
Conduct market assessment of territory/language, including pricing, capacity, and areas of opportunity
Maintain excellent relationships with internal and external teams to create an exceptional, positive, collaborative experience
Represent Deluxe in a positive, professional manner and keep a trusting, inclusive, and productive environment
Demonstrate consciousness and cultural sensitivity as the main contact for local creative teams and local clients
Experience, qualifications and key competencies
5+ years in the dubbing industry
Knowledge of dubbing vendors within the assigned region
An attraction to storytelling, serving the customer, collaboration and teamwork
Experience in audiovisual technology, knowledge of audio formats and dubbing processes
Experience interacting with global localization providers, dub studios and subtitle companies
Experience with a variety of centralized localization workflows and product types across multiple regions and languages
Experience with managing complex dubbing audio projects simultaneously, with follow through to meet aggressive timelines
Exceptional written and oral communication skills across all levels
Experience with project management tools, data collection and analysis to drive improvements
An attraction to applying deep critical thinking on difficult problems and finding solutions
The ability to identify risks and effectively manage activities to minimize impact
Exceptional personnel management and leadership skills with ability to work independently and contribute to cross-functional teams
Experience in a fast-paced, entrepreneurial environment
Masterful organizational skills and attention to detail
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