Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.
Job Description
As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.
Essential Duties and Responsibilities
All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.
• Data Entry;
• Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
• Review of prepayment requests for accuracy and then inputting those into our system;
• Answering status requests made by the client;
• Processing rejections based on the client protocol;
• Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.
ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!
Job Type: Full-time
• Prior experience in record retrieval (whether from the vendor side or the physician's side);
• Excellent written and verbal communication;
• Strong work ethic;
• Strong computer skills;
• Effective organizational skills;
• Ability to Multi-Task;
• Detail-oriented;
• Ability to work independently in a remote setting;
• Knowledgeable of basic Microsoft Office Programs (preferred);
• Appropriately maintaining the diary schedule set in place for follow-up;
• Ability to adhere to multiple client protocols;
• Entering accurate diary entries in the system for all events regarding workflow;
• Responding to client inquiries in a timely and appropriate manner;