Radiology Patient Scheduling Representative

Opportunity  Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services?  If so, we want you on our team at T2 Flex Force!  We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience.  Prerequisites for employment include a clear Background Check and Medicare Fraud Check.  Responsibilities  Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols  Review imaging orders for completeness and accuracy prior to scheduling  Obtain and verify patient demographic, insurance, and registration information  Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments  Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations  Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs  Verify insurance coverage and obtain authorization information when required  Accurately document scheduling activities and patient interactions within designated systems  Adhere to HIPAA, HITECH, and organizational confidentiality standards  Provide professional, compassionate, and patient-centered service during every interaction  Meet productivity, quality, and customer service expectations in a fast-paced call center environment  Available to work shifts between 8:00 AM and 7:00 PM EST as needed  The Perks  Opportunity to gain valuable healthcare and radiology scheduling experience  Potential for long-term employment based on client needs and performance  Extensive training and professional development opportunities  Remote work environment  Positive team culture and supportive leadership  Meaningful work that directly impacts patient access to care  Requirements  High School Diploma or GED required; Associate's or Bachelor's Degree preferred  Must have experience using Epic EMR/EHR  Ability to navigate Epic scheduling, registration, and patient access workflows  Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic  1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred  Prior radiology scheduling experience highly preferred  Familiarity with medical terminology and diagnostic imaging procedures preferred  Strong attention to detail and commitment to accuracy  Excellent verbal, written, and interpersonal communication skills  Ability to maintain strict confidentiality and handle sensitive patient information  Comfortable working in multiple software applications and electronic medical record systems  Proficient with Microsoft Office applications including Outlook, Word, and Excel  Ability to work independently in a remote environment  Flexible, adaptable, and able to thrive in a fast-paced healthcare setting  Strong work ethic, reliability, and commitment to outstanding patient service  Additional Position Information   Full-time W-2 employment   Benefits and 401-k available for eligible employees Remote / Work From Home position  Salary $18 per hour  Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST  Training hours are 8AM EST to 4:30PM EST  Company-provided equipment supplied  High-speed, reliable internet connection required  Employees must maintain a professional, distraction-free home office environment