What We Need
Corpay is looking to hire a Product Support and Enablement Specialist within our Lodging division. This position falls under our ALE Solutions Product Management team and reports to the Product Manager. In this role, you will serve as the primary support resource for internal and external users of ALE Solutions' software applications, resolving or escalating user issues to appropriate teams, providing progress updates to end users regarding issue status, identifying and reporting trends in support issues, creating and presenting informative training materials, and collaborating with various teams to maintain accurate data and functionality.
How We Work
As a Product Support and Enablement Specialist, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
Company-issued equipment
Hands-on training
Role Responsibilities
The responsibilities of the role will include:
Product Support
Providing technical support to internal and external users via email and phone from issue intake to resolution
Escalating unresolved issues to appropriate technical and non-technical teams
Creating, managing, and deactivating user profiles and passwords, including clean-up of duplicate accounts
Creating and maintaining insurance company configurations and hierarchies
Identifying patterns and trends in support issues and escalating findings to the product team
Internal Enablement
Creating and running department-specific employee trainings and demos
Working with the product team to develop department-specific educational resources
Providing the product team learnings and feedback gleaned from educating various departments
Answering co-worker questions related to ALE products
Participating in product development meetings to suggest ideas for new products or services
Staying up to date with the latest product enhancements and features
Data and Reporting
Assisting the Product Team by generating internal and customer-facing reports
Taking appropriate steps to promote data accuracy within applications
Qualifications & Skills
Bachelor's Degree in a relevant field or equivalent combination of education and work-related experience
2-4 years of experience in a product support or training role
Strong understanding of user management principles and access control procedures
Excellent written and verbal communication skills, with the ability to explain complex technical information in a clear and concise manner
Proven ability to create engaging and informative training materials (e.g., user guides, presentations, online tutorials)
Ability to work independently and as part of a cross-functional team
Strong analytical and problem-solving skills
Passion for customer success and a commitment to delivering exceptional service
Experience with Microsoft Excel and Outlook
Experience with insurance industry terminology and processes a plus
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Pay Transparency
The anticipated salary range for this position is $65,000 - $70,000 annually. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of Corpay's total compensation package for employees.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency
Our Company
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions to manage their payments. All of this is made possible by our people – the employees that continue to strengthen our organization. We strive to provide meaningful and exciting career opportunities for each and every team member. Learn more at www.corpay.com or follow us on LinkedIn.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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