About PSG
For over 30 years, PSG (an EPIC owned company) has been singularly focused on helping clients navigate the complex and ever-evolving challenges of drug management. Through our leading pharmacy intelligence and technology solutions, we help clients save billions of dollars annually while serving as a trusted advocate and strategic partner.
Our Artemetrx platform is a premier drug cost management solution, enabling continuous monitoring of medication usage, cost drivers, and trends for some of the largest healthcare payers in the industry.
Position Summary
We are seeking a Product Operations Coordinator to support cross-functional initiatives spanning Product, Technology, Client Implementation, and Client Success.
This role is ideal for a highly organized, detail-oriented problem solver who thrives in a hybrid environment. You will be responsible for coordinating product and data lifecycle initiatives while maintaining operational tools and systems that ensure execution, visibility, and data integrity.
This position requires strong collaboration with internal teams, clients, and vendors, as well as the ability to gather and document complex requirements to support accurate implementation and client success.
Key Responsibilities
Project Coordination – Application & Data Lifecycle
Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities
Track milestones, dependencies, risks, and deliverables
Support standardized product and data lifecycle processes from intake through delivery and retirement
Facilitate alignment across Product, IT, Data, and Compliance stakeholders
Client Implementation
Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation
Work directly with clients to gather data requirements and secure approval on configurations
Collaborate with vendors to obtain:
Data file layouts
Test files
Claims files
Provide internal and external status updates and implementation reports
Azure DevOps & Lifecycle Tool Administration
Administer Azure DevOps (projects, boards, workflows, and work items)
Maintain consistent tool configurations for tracking and reporting
Manage user access, permissions, and security groups in collaboration with IT
Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date
Product Application & Data Operations Support
Track product changes, enhancements, and data dependencies
Ensure tools reflect governance standards and lifecycle requirements
Partner with Product and Data teams to align tool usage with compliance and audit expectations
Governance, Reporting & Documentation
Maintain documentation for lifecycle workflows, standards, and tool administration
Enforce naming conventions, templates, and operational best practices
Support audits, reporting, and leadership insights related to product and data operations
Qualifications
Required Experience & Skills
Experience in project coordination, product operations, PMO, or data operations
Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)
Strong organizational skills with the ability to manage multiple priorities
Experience working in client-facing environments
Strong understanding of pharmacy claims data structures and file layouts
Excellent written and verbal communication skills
Technical & Analytical Skills
Experience with analytics/reporting tools:
SQL
Power BI
Similar data visualization/query tools
Strong problem-solving and troubleshooting abilities
Ability to analyze complex technical and operational issues
Education
Bachelor’s degree in:
Analytics / Informatics
Business
Economics
Mathematics
Statistics
Finance
Or equivalent relevant work experience
COMPENSATION:
The national average annual salary for this role is $70,000 – $80,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
#LI-MS2
#PSG