Role Overview
As a Principal Technical Program Manager, you will lead and participate in high-impact, strategic programs for our Enterprise Support team. You will operate at both the strategic and execution layers, driving large, complex initiatives that span multiple organizations.
What You Will Do
Managing large, cross-functional projects/programs, creating and tracking roadmaps, timelines, milestones, and dependency management across teams. Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services.
Why It Might Be a Fit
You will have the opportunity to lead without authority, drive alignment and decision-making, and manage competing priorities. You will also have the chance to break down complex problems into manageable parts, understand how systems and teams interconnect, and anticipate downstream impacts of decisions.
Requirements
- 8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment
- Background in delivering high touch premium support services to large enterprise customers
- Deep understanding of Enterprise Support, Premium Support, High Touch Support operations and delivery
- Solid understanding of AI Agentic Tools, Cloud platforms, and Support Ticketing Systems
Benefits
- Freedom & flexibility
- Designated quarterly Whaleness Days
- Home office setup
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 USD net/month
- PTO plan
- Training stipend for conferences, courses and classes
- Equity
- Swag
- Medical benefits
- Retirement
- Holidays vary by country
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