Join arenaflex, a leader in the insurance industry, on a transformative journey to reimagine the customer experience. As part of our multi-year technology transformation, we're seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to build and drive our Customer Data Platform (CDP) roadmap. This is a once-in-a-lifetime opportunity to make a real impact in the insurance marketplace and shape the future of customer engagement.
**About arenaflex**
arenaflex is a subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines. We're on a mission to redefine customer engagement by removing friction across Customers, Partners, Marketplace, Segments, Channels, and building a world-class experience powered by technology. Our vision is to evolve the CDP into the ultimate data experience for product-led growth and business professionals who aren't comfortable with code.
**The Challenge**
We're looking for a Principal Product Manager who can unblock our customers, designers, and engineers by providing the right data at the right time. You'll play a pivotal role in shaping the CDP's future, working closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.
**Key Responsibilities**
- Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
- Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
- Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
- Identify new data sources and onboard existing data sources to the CDP
- Evolve our identity resolution models (deterministic and probabilistic)
- Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
- Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
- Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
- Help build the product roadmap, define user stories, and drive trade-off decisions
- Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
- Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
- Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
- Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
- Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
- Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
- Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)
**Essential Qualifications**
- Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms
- Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
- Strong strategic thinking, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to lead cross-functional teams and deliver results in an iterative development environment
- 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
- Alignment-building expertise - you listen, understand, and influence at a near-executive level
- Fluency with concepts like unique identifier, API, ETL etc.
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
- Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
- Initiative - you take ownership of problems when next steps aren't clear
- Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape
**Preferred Qualifications**
- Insurance industry experience is a plus
- An Engineering background is a plus
**What We Offer**
- Annual Salary $128,000.00 - $224,000.00
- The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
- At this time, arenaflex will not sponsor a new applicant for employment authorization for this position.
- Benefits:
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
**About Our Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and respectful. We believe in the importance of equal employment opportunity and provide a workplace free from discrimination and harassment. We're proud to be a leader in the insurance industry and are committed to making a positive impact in our communities.
**How to Apply**
If you're passionate about customer data integration, identity resolution, and the related competitive landscape, and want to be part of shaping the future of customer engagement, we encourage you to apply for this exciting opportunity. Join us on this transformative journey and help us redefine the customer experience.
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