Performance Operations Manager

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.    The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of the company’s performance management programs. This role ensures performance processes run seamlessly, timelines are met, systems function accurately, and insights drive leadership decision-making. This is a hands-on, execution-focused role that requires leveraging AI and automation to drive efficiency, scale operations, and continuously improve how performance programs are delivered. How You’ll Work Success in this role requires: Using AI to streamline workflows, reduce manual effort, and increase speed Leveraging AI-driven insights to identify trends, risks, and opportunities Continuously improving processes through automation and intelligent tooling Operating with a mindset of “optimize first, then execute” Key Responsibilities Program Execution & Operations Execute performance programs (e.g., performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability Use AI tools to manage timelines, track progress, and proactively flag risks or delays Coordinate communications using AI-assisted messaging and targeting to drive engagement and completion Ensure high completion and compliance through data-driven nudges and insights Lattice SME & System Ownership Serve as the subject matter expert for the performance platform Configure and optimize systems with a focus on automation, integrations, and AI-enabled workflows Partner with HRIS and vendors to implement smarter, more efficient system solutions Ensure data accuracy and integrity, leveraging AI to identify anomalies or inconsistencies Translate program design into scalable, system-driven experiences Enablement & Training Develop clear, engaging materials using AI to accelerate content creation and improve clarity Design and deliver training that incorporates AI-enabled workflows and best practices Ensure consistent understanding by leveraging AI to personalize and scale learning experiences Reporting & Analytics Produce dashboards and reporting (completion rates, rating distributions, calibration summaries) Use AI to analyze trends, surface insights, and highlight risks proactively Enable leaders and HRBPs with faster, deeper insights to support decision-making Move beyond reporting to predictive insights and recommendations Continuous Improvement Monitor program effectiveness using data and AI-driven insights Identify opportunities to automate, simplify, and improve processes Gather and synthesize feedback using AI to scale insights and accelerate iteration Collaboration Partner with People Business Partners, HR Operations, and L&D to embed AI-enabled ways of working Support leaders and employees with clear, efficient, and tech-enabled guidance Ensure seamless integration between performance, talent, and pay processes Requirements 3+ years of experience in HR programs, People Operations, or Performance Management Hands-on experience administering Lattice (or similar platforms) Experience leveraging AI tools to improve workflows, reporting, or content creation Strong program management and execution skills Experience building training content and facilitating live sessions Exceptional attention to detail with the ability to manage multiple timelines Strong communication and stakeholder management skills A mindset of continuous improvement, automation, and operational excellence Success Looks Like Performance programs run smoothly, efficiently, and with increasing levels of automation Manual effort is reduced through effective use of AI and systems optimization Leaders and employees feel confident navigating performance processes and tools Reporting evolves from descriptive to insight-driven and predictive High-quality materials and training are delivered faster and at scale through AI The performance function becomes a model for AI-enabled operations across HR Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/     Salary Range $101,000—$118,000 USD The salary range represents base pay only and does not include short-term or long-term incentive compensation.  This salary range is specific to New York City and may not be applicable to other locations.  When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ NYC Salary Range $101,000—$125,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.