Payment Specialist

The J.G. Wentworth Company is seeking a Payment Specialist to support clients by managing payment schedules and resolving escalations. This role focuses on ensuring accurate and timely payments to creditors while providing an excellent customer experience.

Responsibilities

• Use our CRM to manage client accounts and document updates with detail and clarity
• Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
• Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
• Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
• Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies
• Review settlements to ensure everything is in line per creditor agreement
• Resolve broken settlements with creditors via phone and email
• Assist Negotiations in locking down creditor settlements
• Communicate clearly and effectively with internal teams to resolve client requests

Skills

• Experience in banking, finance or Bachelor's degree
• Demonstrated written and verbal communication skills
• Strong problem-solving skills
• Ability to think critically and analyze risk
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently
• Attention to detail, thoroughness and accuracy are required
• Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook and Adobe)

Benefits

• Full Medical/Vision/Dental Benefits
• 401K with Company Match
• Flexible Hybrid- as per manager approval, after training & probationary period
• 15 Days PTO
• Paid Vacations & Holidays
• An Unmatched Company Culture
• On-Site Gym & Gym Membership Reimbursement
• Employee Referral Bonuses
• Public Transportation Discounts
• Company Happy Hours
• Business Casual Dress Code

Company Overview