Payment Operations Specialist

Job Requisition ID # 26WD97487 Position Overview We are seeking a detail-oriented and customer-focused Payment Operations Specialist to join our ePay team. This role is critical to delivering a seamless payment experience for General Contractors and their Subcontractors using GCPay’s ePayments platform.  The ideal candidate brings experience in payment operations, money movement, banking, or financial services, along with a passion for process improvement and exceptional customer support. You’ll collaborate across teams, help onboard new customers, and play a key role in resolving payment-related issues with urgency and care.  This is a cross-functional role in a fast-paced environment, with extensive growth. You will work at the center of our organization, partnering with teams across Support, Product Management, Sales, and external payment partners to ensure customer success.     Responsibilities Lead onboarding efforts for customers adopting GCPay’s ePayments functionality   Conduct training sessions and walkthroughs for General Contractors and Subcontractors   Guide customers through compliance reviews and funding setup processes  Provide timely, empathetic support to customers via phone and email   Investigate payment discrepancies and operational issues   Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)   Own and manage escalated, time-sensitive cases through to resolution   Identify opportunities to improve workflows, efficiency, and customer experience   Support and contribute to process improvement initiatives across the ePay team   Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders   Can operate effectively without a detailed script   Are comfortable with ambiguity and change   Have strong attention to detail   Communicate clearly and honestly   Think creatively and solve problems proactively      Minimum Qualifications  3+ years of experience in payment operations, banking, fintech, or financial services   Strong understanding of payment rails (Ex. ACH, Wire, FedNow, RTP) and compliance considerations   Excellent problem-solving and analytical skills   Strong communication skills with a customer-first mindset   Experience working cross-functionally with internal and external stakeholders   Strong skills in analyzing and interpreting transaction data and spotting discrepancies   Ability to manage time effectively, prioritize across multiple workflows, and adapt to changing priorities      Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $67,000 and $119,790. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Apply To This Job