At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
RESPONSIBILITIES:
Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business
Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues
Schedules, confirm and reschedule appointments and services for patients and/or clients.
Collect appropriate data and document all call information according to procedure
Assist caller effectively and efficiently to resolve issues
Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process.
Research required information using available resources
Make multiple outbound calls per shift to patients while following a scripted questionnaire
Route calls to the appropriate resources
Meet key performance goals including call handling metrics, quality performance, and attendance
Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
Decide when caller needs to be transferred to a nurse for clinical inquires
Manage list of physicians accepting patients and assist in acquiring appointments for patient
Make follow-up calls to determine if patient kept appointments scheduled with physician
Assist hospital systems with keeping referrals within said hospital system
All other duties as assigned
QUALIFICATIONS:
Education:
High School Diploma or equivalent required
Medical office administration experience preferred
Certification and Licenses:
Medical Assistant Certification preferred
Previous Experience:
Two year’s patient care coordination or patient scheduling role preferred.
Previous experience in healthcare environment preferred
EMR Experience a plus
Knowledge Skills and Abilities:
Spanish Bilingual Preferred
Thrives working in fast based, changing, and growth-oriented environment
Ability to quickly learn new processes and workflows
Ability to listen to caller while entering data and documenting information accurately
Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment
Great active listening skills
Patient and empathetic attitude
Excellent interpersonal skills
Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
Problem solving abilities
Excellent customer service skills
Pay Range:
13.00 - 19.00 USD per hourThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
-
We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information. https://myscpbenefits.com/
Login name: corp-guest
Password: weheal