Part‑Time Remote After‑Hours Customer Service Specialist – Healthcare Support (St. Louis Metro Area)

About careerzynith

careerzynith is a leading multi‑specialty, physician‑led health organization that partners with top‑ranked hospitals across the Midwest. With more than 600 doctors, advanced practice providers, and a network of over 145 locations, careerzynith delivers compassionate, high‑quality care to millions of patients in the greater St. Louis, mid‑Missouri, and southern Illinois regions. Since its founding in the mid‑1990s, careerzynith has been recognized for exceptional patient satisfaction, innovative clinical programs, and a steadfast commitment to the health and well‑being of the communities it serves.

Why This Role Matters

Our After‑Hours Access Center is the safety net that ensures patients receive timely assistance when regular office hours end. As a Remote Part‑Time Customer Service Specialist, you will be the first point of contact for patients, providers, and facilities seeking urgent guidance, appointment scheduling, medication refills, insurance support, and more. Your ability to navigate electronic health records (EHR), apply critical thinking, and communicate with empathy directly impacts the continuity of care and the overall patient experience.

Role Overview

The Customer Service Representative (Access Center) works on a rotating schedule that includes evenings, weekends, and holiday shifts. You will handle a high volume of inbound calls, accurately capture clinical and financial data, and collaborate with physicians and clinical staff to resolve patient needs promptly. This position is classified as safety‑sensitive, requiring sustained alertness and adherence to privacy regulations (HIPAA).

Key Responsibilities

• Electronic Health Record Management: Navigate careerzynith’s EHR to retrieve, validate, and document patient demographics, insurance details, and clinical information with a focus on accuracy and confidentiality.
• High‑Volume Call Handling: Answer inbound calls from patients, providers, and facilities for scheduling, medication refills, insurance referrals, symptom triage, pre‑certifications, billing inquiries, medical forms, and test results.
• Critical Thinking & Issue Resolution: Quickly assess the reason for each call, research complex issues within the EHR, and escalate to clinical staff when necessary while utilizing job aids and resources to deliver appropriate solutions.
• Appointment Coordination: Schedule patient visits according to provider preferences, verify insurance eligibility, collect and document demographic data, and communicate appointment instructions via MyChart or other patient portals.
• Communication with Clinical Teams: Draft and send messages to physicians and clinical staff within the EHR, relay pertinent clinical information during after‑hours, and ensure seamless handoffs to on‑site teams.
• Performance Metrics Management: Meet established standards for abandoned call rate, average speed of answer, and average transaction time while maintaining a consistently positive, professional demeanor.
• Compliance & Security: Uphold HIPAA regulations, protect patient privacy, and follow careerzynith’s safety‑sensitive protocols at all times.

Minimum Requirements

• Education: High School Diploma or GED equivalent.
• Experience: 2–5 years of recent healthcare or customer service experience, preferably in a call‑center or medical office environment.
• Typing Proficiency: Minimum 35 words per minute with at least 90% accuracy on a typing test.
• Geographic Eligibility: Must reside within a one‑hour commute of St. Louis, Missouri.
• Work Authorization: Eligible to work in the United States.

Preferred Qualifications

• Prior experience using electronic health record systems (e.g., Epic, Cerner, or careerzynith’s proprietary platform).
• Familiarity with insurance verification, pre‑certification processes, and medical billing terminology.
• Demonstrated ability to handle high‑stress situations with composure and empathy.
• Experience in a safety‑sensitive role requiring constant vigilance.

Core Skills & Competencies

• Communication: Clear, concise, and compassionate verbal communication; strong written skills for accurate documentation.
• Problem‑Solving: Ability to analyze complex scenarios, identify root causes, and implement effective solutions quickly.
• Technical Proficiency: Comfortable navigating multiple software platforms simultaneously, including EHR, scheduling tools, and patient portals.
• Time Management: Efficiently prioritize tasks to meet call‑handling metrics while maintaining quality.
• Team Collaboration: Work cooperatively with physicians, nurses, and administrative staff across various locations.
• Adaptability: Thrive in a dynamic, after‑hours environment with shifting priorities and evolving protocols.

Work Schedule & Environment

This is a part‑time, remote position offering 24 hours per week. The rotating shift pattern includes:

• Sunday: 12:00 am – 9:30 am
• Thursday & Friday: 4:00 pm – 12:00 am (holiday bucket 4:00 pm – 12:00 am)

All team members are eligible for holiday rotation, ensuring coverage during peak periods while providing a balanced work‑life experience. You will work from a home office equipped with a reliable internet connection, a headset, and a secure workstation that meets careerzynith’s data‑security standards.

Compensation, Perks & Benefits

careerzynith offers a competitive hourly wage commensurate with experience, along with a comprehensive benefits package that includes:

• Medical, Dental, and Vision Coverage: Full‑service plans available from day one of the month following hire.
• Life Insurance & Disability Coverage: Employer‑paid options to protect you and your loved ones.
• Retirement Savings: 401(k) with careerzynith match, plus a pension/403(b) plan funded by the organization.
• Paid Time Off (PTO): A combined vacation, sick, holiday, and personal time bank.
• Flexible Spending Accounts (FSA): Health care and dependent care options.
• Tuition Assistance: Immediate eligibility to support continued education and professional development.
• Learning & Development Institute: Access to careerzynith’s Institute for Learning and Development for skill‑building courses, certifications, and webinars.
• Adoption Assistance: Financial support for qualifying adoption expenses.
• Employee Assistance Programs: Resources for mental health, legal services, and financial counseling.

While specific benefits may vary by role, all eligible employees receive a robust total rewards package designed to promote physical, emotional, social, and financial well‑being.

Career Growth & Development

careerzynith is committed to nurturing talent from within. As a Remote After‑Hours Customer Service Specialist, you will have opportunities to:

• Advance to senior support roles or supervisory positions within the Access Center.
• Cross‑train into other clinical or administrative departments, such as patient intake, revenue cycle management, or health information services.
• Participate in mentorship programs, leadership workshops, and certification pathways (e.g., Certified Medical Assistant, Health Information Management).
• Gain exposure to a broad network of physicians, specialists, and health‑system leaders, expanding your professional footprint.

Company Culture at careerzynith

At careerzynith, we foster a culture of compassion, collaboration, and continuous improvement. Our core values include:

• Patient‑First Mindset: Every interaction is guided by the belief that patients deserve respectful, timely, and accurate care.
• Integrity & Accountability: We uphold the highest ethical standards, especially when handling sensitive health information.
• Innovation: Leveraging technology to streamline workflows and enhance the patient experience.
• Teamwork: Encouraging open communication, shared learning, and mutual support across all locations.
• Community Engagement: Active participation in local health initiatives, volunteer programs, and outreach events.

Our remote workforce is integrated into this culture through regular virtual huddles, recognition programs, and a supportive leadership team that values work‑life balance.

Application Process

If you are passionate about delivering exceptional after‑hours support, possess the required experience, and thrive in a remote, fast‑paced environment, we invite you to apply. Follow these steps:

1. Complete the online application and upload your resume.
2. Submit a typing test demonstrating at least 35 wpm with 90% accuracy.
3. Participate in a virtual interview focused on scenario‑based problem solving and customer service philosophy.
4. Undergo a background check and HIPAA compliance verification.
5. Receive an offer and begin onboarding with careerzynith’s comprehensive training program.

Join careerzynith Today

Become a vital part of a respected healthcare organization that values your expertise, supports your growth, and rewards your dedication. Your contributions will directly influence patient outcomes, enhance the reputation of careerzynith, and provide you with a fulfilling, purpose‑driven career.

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