Goodweek is the partner-led AI Management Platform built exclusively for Managed Service Providers (MSPs) to deploy to their clients. We give MSPs a secure, governed, multi-model AI workspace with 40+ bidirectional integrations, SOC 2 certification, GDPR compliance, and 100% tenant isolation - the platform infrastructure they need to turn AI from a SKU they resell into a packaged, recurring service line they admin, bill, and support.
MSPs use Spaces (team-scoped AI workspaces), Actions (reusable prompt/markdown playbooks that turn repeatable workflows into one-click flows), Knowledge Bases, and a Governance Dashboard to deliver Foundation, Advantage, and Outcomes-tier services to their clients.
The role
As a Goodweek Enablement Manager, you will manage the Enablement, Activation, and Growth phases for our MSP partners. You will run the training meetings during Enablement, drive the partner through Activation (commercial plan, co-selling, use-case development), and help drive their growth, where they've become self-sufficient in their sales process. You will run multiple MSPs in parallel, use the playbooks the Head of Enablement is building, and share the patterns you see in the field with the Goodweek team.
Tasks
Whatyou'llown
- Enablement: Run the full training sequence with new MSPs: Admin Training on Product (Spaces, Actions, Knowledge Bases, Admin Dashboard, integrations), MSP Staff Training on Product, and the Sales/Marketing Hub training.
- Activation: Build the commercial plan, co-sell into the partner's first end clients, and develop use cases for their book of business.
- Growth: Bring partners to self-sufficiency and continue to manage the relationship going forward.
- End-clientfunctional leaderdiscovery: Co-run discovery sessions with the MSP and their end clients' functional leaders - Sales, HR, Finance, IT, Legal, Marketing. Turn 'we should try AI' into 'here's the Action you can ship later this week.'
- Adoption. Drive end-user adoption per MSP toward the annual goal.
- Template execution. Use, adapt, and help create the central template library and Goodweek Academy curriculum. When you build something that works, the Head of Enablement makes it permanent.
- Responsible for driving monthly incremental license sales with signed MSPs.
Day-to-day
- Receive MSP handoffs from Sales and schedule onboarding meetings.
- Subject Matter Expert in AI tools and workflow development to lead Admin Training, MSP Staff Training, and Sales/Marketing Hub training meetings.
- Build the commercial plan with each partner and co-sell into the first End Clients during Activation.
- Pull discovery worksheets from the template library and run them with end-client functional leaders.
- Build and configure Spaces, Actions, and Knowledge Bases for each client deployment.
- Roll out starter packs, sign partners to growth packs, and arm them with collateral.
- Track time-to-live, seats activated, and adoption rate for every MSP and end client in your book.
- Surface patterns to the Head of Enablement weekly - what's working, what's stuck, what should become a template.
Requirements
What you bring
- AI in your daily work. You use Goodweek and other AI tools every day in your own workflow - research, drafting, prep, follow-up - to optimize your output and efficiency. You treat continuous learning with AI as part of the job, not a side project. We expect you to live the practice you’re selling.
- 1–3 years in customer success, implementation, solutions engineering, or onboarding - ideally with SMB or mid-market customers.
- Hands-on configuration experience. You're comfortable inside an admin console - RBAC, integrations, knowledge bases, prompt or markdown-style automations.
- Strong discovery and facilitation skills. You can walk a head of HR or a CFO from 'AI is interesting' to a real use case in 45 minutes.
- Operator mindset. You'll be running multiple onboardings in parallel.
- Comfort with multi-model AI. You don't need to be a prompt engineer; you do need to be confident building and tweaking Actions.
Bonus points
- Past life at an MSP, a PSA/RMM platform, or a B2B SaaS company that sold through channel.
- Have participated in a customer onboarding or training program at scale (10+ customers per month).
- Functional depth in one of the discovery domains - Sales ops, HR, Finance, IT, Legal, or Marketing - that lets you talk to that leader in their language.
Benefits
We offer a compensation package with $100,000 in on-target earnings (OTE), consisting of a $60,000 base salary and $40,000 in commission, along with an equity package that gives you the opportunity to share in the company's long-term success.
In addition, we provide comprehensive health and dental coverage, as well as a 401(k) retirement plan. You'll also have opportunities to travel for industry trade shows, strategic MSP onboarding engagements, and company offsites.
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