At arenaflex, we're not just building a store, we're building a community. We're a team of passionate individuals who are dedicated to providing exceptional customer service and creating a welcoming environment for our customers. As an Outlet Customer Service Associate, you'll play a vital role in delivering an outstanding shopping experience for our customers, while also contributing to the success of our team.
**Job Summary:**
We're seeking a highly motivated and customer-focused individual to join our team as a Part Time Outlet Customer Service Associate in Bridgeton, MO. As a key member of our team, you'll be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and safe store environment. If you're passionate about delivering outstanding customer service and working in a fast-paced retail environment, we'd love to hear from you!
**Responsibilities:**
As an Outlet Customer Service Associate, you'll be responsible for:
* Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
* Seeking out customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* Using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Maintaining a clean and safe store environment, including monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
* Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
* Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs
* Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed
* Helping customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
* Using cash register to process sales transactions according to company guidelines
* Delivering excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets
* Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
* Processing returns to the Distribution Centers and appropriately disposing/returning items
* Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns
* Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance
**Essential Qualifications:**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods of time
* Availability to work a flexible schedule, including weekends and holidays
**Preferred Qualifications:**
* Previous experience in a retail or customer service environment
* Knowledge of arenaflex products and services
* Experience with point-of-sale systems and inventory management software
* Ability to speak multiple languages
* Certification in customer service or a related field
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong attention to detail and organizational skills
* Ability to lift up to 50 pounds and stand for long periods of time
* Strong customer service skills and a passion for delivering exceptional customer experiences
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Ability to learn and adapt quickly to new systems and processes
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Outlet Customer Service Associate, you'll have the opportunity to:
* Develop your customer service skills and knowledge of arenaflex products and services
* Learn and adapt to new systems and processes
* Work with a diverse team of experienced professionals
* Participate in ongoing training and development programs
* Take on additional responsibilities and contribute to the success of our team
* Pursue opportunities for advancement and career growth within arenaflex
**Work Environment and Company Culture:**
At arenaflex, we're proud of our inclusive and supportive work environment. We believe in fostering a culture of respect, empathy, and open communication. As an Outlet Customer Service Associate, you'll have the opportunity to:
* Work in a fast-paced and dynamic retail environment
* Collaborate with a diverse team of experienced professionals
* Participate in ongoing training and development programs
* Take on additional responsibilities and contribute to the success of our team
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance
* Participate in our 401(k) matching program
* Enjoy a generous paid time off policy
* Take advantage of our employee discount program
**Compensation, Perks, and Benefits:**
As an Outlet Customer Service Associate, you'll be eligible for a competitive hourly rate, as well as a range of benefits and perks, including:
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off policy
* Employee discount program
* Opportunities for advancement and career growth within arenaflex
**How to Apply:**
If you're passionate about delivering exceptional customer service and working in a fast-paced retail environment, we'd love to hear from you! To apply, please submit your application through our website or in person at our Bridgeton, MO location. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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