Job Description:
• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement
Requirements:
• Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th.
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction free home workspace
• Must be proficient using Browsers such as Chrome, Firefox or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the specified requirements.
• Must be willing to accept a temporary assignment.
Benefits:
• Paid training and ongoing support
• Home Internet that meets the following requirements:
• 30 Mbps download
• 15 Mbps upload
• 100ms ping or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
• WiFi is allowed; wired connection required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
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