Client / Vertical head Approved New Hire Request
Program:FM-FAO
BLI/Process Name:RENTOKIL-TERMINIX
Designation:Analyst
No of Head Count (s):6
New Hires/Replacement Hires (HC) by DesignationNew Hires
Billed /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice
SFDC ID for Billed New Opportunity
Reasons to hire Unbilled / BenchForecasted Increase in HC
City / Location:Manila
Standardized skillset: [Refer attached excel]
Skillset not mentioned in template
Customer Interaction / Transaction Processing (Experienced)
Shift (APJ / EMEA / US / Any combination):AMER (US) / Any Combination
Reporting Manager :Sheryll Gutierrez
Educational Background:Any
Experience Required:Experienced
Job Description:• Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise.
• Utilizes operational system to process service requests promptly.
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
• Updates all client information in corporate database and maintains the accuracy and integrity of the data.
• Ensures that billing methods, pricing and tax codes are properly entered and assigned.
• Ensures that service protocols and service specifications are sent with service tickets.
Client Approval mail:See attached
CommentsAdditional volume
Preferred Start date: (induction date)29-Jun-26
Collaborators:Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro
Workplace: WFM, WIO, HybridWIO