Skydio is the leading US drone company and the world leader in autonomous flight. They are seeking a detail-oriented Order Management Analyst to join their Revenue Operations team, where the role involves managing the end-to-end order lifecycle and collaborating with various departments to ensure operational efficiency and timely fulfillment.
Responsibilities
- Manage end-to-end order processing and fulfillment activities for Skydio products and services
- Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
- Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
- Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
- Assist in resolving shipment discrepancies, billing issues, and inventory constraints
- Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
- Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
- Support implementation and optimization of ERP, CRM, reporting, and automation tools
- Assist in maintaining operational documentation, SOPs, and enablement materials
- Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders
Skills
- 1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
- Strong ownership and organizational skills
- Ability to multitask and work in a high-volume environment
- Knowledge of order-to-cash processes and operational workflows
- Interest in leveraging AI and automation tools to improve workflows and operational efficiency
- Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows
- Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
- Strong analytical and problem-solving skills with excellent communication abilities
- You love working in fast-paced environments and thrive on cross-functional collaboration
- You can adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
- You enjoy solving operational challenges and finding scalable solutions that support the business
- Experience supporting hardware operations, logistics, or manufacturing environments is a plus
- International order management or logistics experience is a plus
Benefits
- Equity in the form of stock options
- Comprehensive benefits packages
- Relocation assistance may also be provided for eligible roles
- Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
Company Overview
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 501-1000 employees. Its website is https://www.skydio.com.