Cetera Financial Group is a leading network of independent retail broker-dealers providing financial advice and services. They are currently seeking an Operations Professional to deliver operational support and exceptional customer service, handling inquiries and processing work associated with the department.
Responsibilities
- Provide high-level operational, customer service, and administrative support in our INSERT department
- Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc
- Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process
- Perform research as requested on customer accounts
- Partner with other team members to ensure financial professionals experience consistent, high-quality customer service
- Comply with processes and procedures of the team and any regulatory requirements
- Know how to access Written Supervisory Procedures (WSPs) for the teams and processes supported
- Other duties as assigned
Skills
- Flexible and adaptable to change
- Strong communication and organizational skills
- Positive role model to colleagues
- Highly responsive to coaching and training
- Independent; able to work and resolve complex issues with minimal guidance
- Ability to learn quickly and multi-task effectively in a fast-paced environment
- Team player attitude
- Energetic and results-oriented
- Ability to train others on same job roles & responsibilities as needed
- High School Diploma or GED
- Previous experience in the Finance industry
- 1 year operations experience
- 1 year of experience with MS Office tools
- Bachelor's degree
- Series 99, 6, or 7 licensed
- Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
- Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments
Benefits
- Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and foster.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
Company Overview
Cetera Financial Group is a privately-held, independent broker-dealer and investment adviser families. It was founded in 2010, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.cetera.com.