Description
Role: Operational Analyst
Department: Automation
Location: Remote, United States
At Storage Solutions, the Operational Support Analyst plays a critical role in supporting the successful design, implementation, and ongoing optimization of automated warehouse and material handling systems. This position partners closely with clients, internal engineering and software development teams, and third-party providers to analyze operational needs, evaluate system functionality, and support integrated automation solutions that improve efficiency, reliability, and throughput performance.
The Operational Support Analyst is responsible for interpreting operational and system data, identifying trends and opportunities for improvement, and helping define system logic, functionality, and operational requirements. This role supports both project implementation and post-go-live operational activities by assisting with system testing, documentation, training, troubleshooting, and Hypercare support efforts.
Success in this role requires strong analytical and problem-solving capabilities, effective communication skills, and the ability to collaborate across technical and operational teams in a fast-paced, customer-focused environment.
OVERALL RESPONSIBILITIES:
Collaborate with clients and internal teams to identify and define preferred system and operational solutions
Analyze complex operational and system data to identify trends, defects, gaps, and improvement opportunities
Develop a clear understanding of system requirements, operational rules, and system functionality
Support system simulations, evaluations, and solution validation activities
Document and communicate system evaluations, operational requirements, and project execution needs
Generate the functional description of operation documentation for assigned projects
Assist the software implementation team included development of the functional specification document.
Provide operational and systems support during implementation and post-go-live phases, including Hypercare support
Deliver training, mentoring, and guidance to team members and operational users as needed
Build and maintain positive working relationships with clients, vendors, and cross-functional internal teams
Travel to customer sites as needed to support implementation, observation, training, troubleshooting, and operational analysis
Ensure compliance with company policies, procedures, and safety expectations
KNOWLEGDE & SLILL REQUIREMENTS:
Strong analytical, organizational, and problem-solving skills
Ability to interpret complex data and communicate findings effectively
Experience collaborating with software, systems, or operational teams
Effective verbal and written communication skills
Ability to manage multiple priorities in a dynamic environment
Customer-focused mindset with strong interpersonal skills
Willingness to travel as business needs require
PROFESSIONAL QUALITIES:
Fast Paced Multi-Tasker
Strong work ethic
Ability to adapt to new work platforms and tools
Strong organizational skills
Ability to work with all team members to ensure on time accurate completion
Attention to details
Why work for Storage Solutions - A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities