Responsibilities
The Online Sales Consultant (OSC) serves as the first point of contact for prospective homebuyers and real estate agents, responding to inbound phone calls, emails, web, and chat inquiries. This role qualifies and nurtures leads, providing a best-in-class customer experience while directing prospects to the appropriate Designated Selling Area (DSA). The OSC acts as a liaison between online prospects and on-site sales teams, driving engagement and supporting the overall sales process.
Key Responsibilities
The Online Sales Consultant is responsible for:
Responding to all internet, phone, and chat inquiries promptly:
Internet leads within 1 hour of receipt
Phone inquiries within 1 hour of initial contact
Chat inquiries in real time during business hours
Engaging prospective buyers by:
Building rapport and conducting effective discovery
Educating on energy-efficient features, community amenities, and product offerings
Presenting floor plans, customization options, and unique selling points
Managing and nurturing leads using Salesforce:
Maintaining consistent follow-up to drive engagement
Executing targeted email drip campaigns
Tracking interactions and progressing leads through the sales funnel
Scheduling initial appointments between prospects and on-site Sales Counselors
Supporting real estate agents, including assistance with unaccompanied tours (e.g., Supra, ShowingTime)
Executing outbound call campaigns to promote:
Grand openings
Sales and realtor events
Model releases and other community updates
Maintaining strong collaboration with on-site Sales Counselors through:
Regular communication
Participation in training sessions and sales meetings
Partnering with Marketing to ensure accuracy of online content and lead generation efforts
Maintaining expertise in:
Community details (size, phases, location, surrounding amenities)
Product knowledge (plans, features, pricing, warranties)
Competitive positioning and market trends
Delivering an exceptional customer experience at all stages of the interaction
Following established workflows to ensure consistent, high-quality lead management
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Qualifications
Education
High school diploma required
Some college coursework or Bachelor’s degree preferred
Experience
Experience in internet sales, inside sales, marketing, or lead generation preferred
Real estate license required where applicable
License must be active or inactive under the Meritage Homes Division brokerage
Technical Skills
Proficiency in Microsoft Office (Outlook, Teams, Word, Excel)
Experience with CRM systems (Salesforce preferred)
Ability to manage web-based tools and content updates
Skills & Competencies
Strong verbal and written communication skills
Professional and confident phone presence
Excellent interpersonal and relationship-building abilities
Ability to engage and adapt to various customer personalities
Strong objection-handling and closing skills
Customer-focused mindset with persuasive presentation ability
Highly organized with attention to detail
Self-motivated and self-starting team player able to collaborate cross-functionally
Additional Requirements
Travel Occasional travel to communities or events as needed
Work Environment and Schedule
Remote, home-based position
Dedicated workspace free from distractions
Ability to accommodate dual-monitor setup (27” screens)
Reliable high-speed internet required
Schedule varies by division
Weekend availability required to support national operations
Primarily standard business hours 8:30am – 5:30pm w hour lunch, with flexibility for early/late shifts
Overview
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.®. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State of the art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work-life integration
Team-oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best