Qwello is a company that aims to revolutionize the charging industry by designing, building, and operating charging infrastructure for the public space. They are looking for a Multilingual Customer Care Representative to join their international team remotely.
Requirements
- Proven customer support experience or experience as a customer care representative
- Customer orientation and ability to adapt/respond to different types of characters
- Proven problem-solving and investigative abilities
- Strong de-escalation skills and the ability to remain calm under pressure
- Empathy and patience when assisting customers who struggle with automated or technical processes
- Excellent verbal and written communication to ensure every customer feels heard and supported
- Native German speaking with fluency in French, any additional language knowledge is a plus
- Availability for on-call duty on weekends and public holidays
- Experience with customer service platforms and tools would be a plus
- A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
- Ability to self-organise in an environment of changing priorities; willingness to work on multiple tasks/content switching
Benefits
- Flat hierarchies with efficient decision-making processes without red tape
- The opportunity to play a key role in shaping the mobility revolution
- Be part of an international and dynamic team of more than 20 nationalities
- Enjoy a remote-friendly environment with flexible options, you choose whether to work entirely from home, in one of our offices or a mix that suits you and you have the possibility of workation within the EU, plus 30 vacation days
- Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-bike tours, off-sites and more
- Personal and professional development through in-house lunch & learn sessions, collaborative discussions, as well as externally provided training, courses and conferences
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