Fairstone Bank is a leading alternative lending bank in Canada, offering innovative financial solutions. The Mortgage Renewal Specialist will identify client needs, negotiate mortgage rates, and proactively follow up with clients to secure renewal agreements while maintaining accurate records and achieving performance goals.
Responsibilities
- Identify clients’ needs, negotiate mortgage rates, recognize up sell opportunities, and recommend HTC refinancing solutions to satisfy our clients and retain business
- The incumbent will proactively follow up with clients for signed renewal agreement and supporting documents, and will routinely interact with borrowers, other members of the renewal team, call centre, brokers, underwriting staff, legal /collection departments
- Accuracy and meeting deadlines are critical to this position
- Proactively contact all Mortgage Renewal clients in an effort to secure renewal/early renewal
- Achieve all specified departmental and individual performance goals and objectives regarding various renewal types
- Negotiate renewal mortgage rates within own discretion to achieve specified rate spread for HTC
- Maintain accurate and detailed notes to ensure clarity between borrower & HTC
- Review renewal files 30-90 days prior to maturity
- Proactively develop, strengthen, and maintain relationship with borrower
- Review credit reports and FICO scores for each file to verify we are offering correct rate
- Effectively identify sales potential, by way of refinancing current mortgage balance, and/or consolidating current secondary financing, or outstanding debts
- Challenge/negotiate rates without compromising service and profitability
- Must know all HTC products to recommend feasible solutions to satisfy client needs
- Remain current and informed on our competition to retain the business
- Offer Life Insurance for each renewal
- Identify possible workout solutions in case of job loss/ illness
- Manage rate spread as specified
- Maintain current client information as applicable e.g., telephone numbers, employment details
- Achieve all specified departmental and individual goals for referrals, Life Insurance accepted applications
- Evaluate and analyze documentation supplied by client and broker (e.g., BP set up, FN8X accurate and complete) to ensure its authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations, including Underwriting policies and lending guidelines, Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
- File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity
Skills
- Post-secondary degree or diploma in related area or discipline
- 1-3 years of experience in a similar role
- Strong organizational, time-management, research/ analysis, and attention to detail
- Strong interpersonal relationship building and listening skills
- Proven ability to work both independently and collaboratively within a team environment
- Effective written / verbal communication, and professional maturity
- Consistently demonstrates and reinforces organizational values
- University degree in related discipline an asset
- Additional relevant accreditation(s), certification(s) are strong assets
- Current knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset
- Experience in both insured and uninsured lending space
Benefits
- Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- Community Impact: One paid volunteer day to give back to causes that matter to you.
Company Overview
Fairstone Bank is a non-bank provider of responsible lending solutions for near-prime and non-prime borrowers. It was founded in 1923, and is headquartered in Montréal, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is https://www.fairstone.ca.