Job Description:
• Manage patient referrals, verifications, scheduling, and intake workflows to ensure timely access to care.
• Troubleshoot and resolve non-clinical issues such as scheduling conflicts or process delays.
• Partner with clinical leadership and administrative teams to maintain efficient systems.
• Oversee billing operations, including claim submission, payment posting, and denial management.
• Ensure timely and accurate revenue cycle processes.
• Collaborate with billing vendors or internal staff to resolve discrepancies.
• Monitor accounts receivable and provide leadership with regular financial reporting.
• Act as a liaison between providers, clients, and administrative staff.
• Ensure providers have accurate documentation and support for billing and compliance.
• Ensure adherence to HIPAA, state regulations, payer requirements, and organizational policies.
• Track service utilization, billing performance, and prepare regular reports for leadership.
• Identify opportunities to streamline workflows and improve the client and provider experience.
Requirements:
• Bachelor’s degree in Health Administration, Business, Social Work, or related field required.
• 3–5 years of experience in mental health or healthcare practice administration.
• Proven experience with billing, insurance claims, and revenue cycle management.
• Strong knowledge of behavioral health workflows (intake, referrals, scheduling, compliance, utilization).
• Excellent organizational and communication skills.
• Proficiency in Google Workspace, Excel, and practice/project management tools and systems (e.g., Trello, Airtable, ClickUp, EHRs).
• Experience working in a fully remote practice environment preferred.
Benefits:
• Retirement: 401(k) with up to 3% employer match
• Health: Individual Coverage HRA (ICHRA) stipend up to $300/month toward health insurance premiums
• Paid Time Off: 10 days of PTO annually
• 6 paid holidays
• 3 wellness/sick days per year