Description
About the Role:
Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for insurance verification, prior authorization processing, patient scheduling, appointment coordination, inbound call handling, and EMR management to ensure a seamless patient experience. The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration.
Key Responsibilities:
- Verify vision and medical insurance eligibility, benefits, copays, deductibles, and coverage limitations
- Process insurance verification and initiate prior authorization requests as required
- Contact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management system
- Answer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders, and general inquiries
- Manage patient records and maintain accurate documentation using EMR/EHR systems
- Coordinate with clinic staff regarding insurance issues, same-day verification requests, and scheduling exceptions
- Ensure HIPAA compliance and maintain accurate patient and insurance documentation at all times
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Must have experience working with a U.S.-based Ophthalmology clinic or physician (required)
- Must have hands-on experience with insurance verification and prior authorization processing
- Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling
- Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations
- Experience communicating directly with insurance providers to resolve eligibility and authorization issues
- Medical billing and coding experience is an advantage
- Strong written and verbal English communication skills
- Excellent customer service and patient communication skills
- Highly organized, detail-oriented, and able to manage multiple tasks efficiently
- Must be comfortable working in a remote setup with a reliable internet connection and a dedicated workspace
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