This is a remote position.
Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Patient Coordination Specialist) on behalf of a growing physical therapy practice.
This role is a blend of insurance verification, patient intake, and front-office support, with a strong focus on managing referrals, ensuring patients are scheduled, and verifying insurance coverage accurately. You will play a key role in helping the clinic handle high patient volume and streamline administrative workflows.
This is ideal for someone who is detail-oriented, proactive, and comfortable handling both phone-based tasks and back-office processes in a fast-paced healthcare environment.
About the Practice
Our client is a family-centered physical therapy practice focused on enhancing quality of life through functional movement and innovative care.
With a strong commitment to patient care and community, the team is dedicated to creating a positive experience for every patient while continuously improving operational efficiency.
Key Responsibilities
Insurance Verification & Authorization
Verify insurance eligibility and benefits for new and existing patients
Obtain prior authorizations and ensure all requirements are met prior to appointments
Communicate with insurance providers to clarify coverage and resolve issues
Track and follow up on pending verifications and authorizations
Explain insurance benefits and coverage details to patients as needed
Patient Scheduling & Communication
Manage appointment scheduling and confirmations
Follow up with patients who have missed appointments
Respond to patient inquiries via phone and email
Maintain a professional, friendly, and patient-centered communication style
Administrative & Back-Office Support
Process and maintain accurate patient records
Check charges against documentation for accuracy
Follow up on missing signed plans of care
Assist with data entry, reporting, and general administrative tasks
Collaborate closely with the Office Manager and team throughout the day
Tools & Systems
TheraOffice (EMR & Billing)
Microsoft Office (Excel, Word, PowerPoint)
PDF tools (Foxit Phantom PDF)
Phone systems (VoIP capable)
Requirements
Experience in medical insurance verification and authorizations
Strong phone communication skills and confidence handling patient calls
Experience in patient scheduling, intake, or referral coordination
Excellent attention to detail and accuracy
Strong organizational and multitasking skills
Experience in physical therapy or outpatient healthcare settings is preferred
Spanish-speaking ability is a plus (large Spanish-speaking patient population)
Non-Negotiables
Must be available during clinic hours (Monday–Friday, 8:00 AM – 5:00 PM MST)
Strong English communication skills (written and verbal)
Must have a dedicated, private workspace compliant with HIPAA requirements
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
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