POSITION Full-Time
REPORTS TO Client Advocacy Supervisor
DEPARTMENT Operations: Client Experience
PURPOSE
The Medical Specialist ensures accurate, high-quality medical documentation that supports successful outcomes for clients applying to the World Trade Center Health Program (WTCHP) and the Victim Compensation Fund (VCF). This role gathers, reviews, and processes medical records, collaborates cross-functionally, and maintains workflow discipline to ensure timely and complete upstream deliverables. The Medical Specialist combines strong communication and service skills with working knowledge of medical terminology and program requirements.
JOB RESPONSIBILITIES
- Review, gather, and process medical documentation required for WTCHP and VCF claims.
- Communicate clearly with clients, providers, and third-party organizations to obtain required records.
- Maintain accurate case data in internal systems (e.g., Salesforce, CMS portals).
- Ensure documentation meets quality standards and supports downstream legal and operational work.
- Meet/exceed established KPIs and maintain workflow discipline to ensure timely deliverables.
- Collaborate cross-functionally with Client Advocates, Attorneys, Surrogates, PI/FA, and other partners.
- Escalate issues related to missing documentation, inconsistencies, or delays.
- Practice strong customer service with empathy, clarity, and responsiveness.
- Adapt to technology updates, new processes, and evolving program requirements.
- Perform other duties as assigned.
JOB REQUIREMENTS
Education & Experience
- 2+ years of client-facing experience preferred
- Active RN or LPN license required
- Experience with the WTC Health program is preferred
- Time Management
- Customer Service & Empathy
- Verbal + Written Communication
- Working Knowledge of Medical Terminology & Business Knowledge
- Technology Adaptability
- Ability to work cross-functionally
- Team-oriented with strong ethical conduct
- Remote position, with quarterly on-site visits as needed.
Compensation
$80,000-$100,000
WHO WE ARE:Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community.
Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Originally posted on