MCL Senior Building Surveyor

MCL Senior Building Surveyor Department: Claims Management Employment Type: Permanent - Full Time Location: Home United Kingdom Reporting To: Patrick Clark Description Are you an experienced Building Surveyor with a passion for solving complex challenges, managing major projects, and delivering exceptional customer outcomes? At Davies, we're looking for a Senior MCL Surveyor to join our specialist Major & Complex Loss team. This is an exciting opportunity to work on some of the most significant domestic and commercial property claims in the UK, supporting High Net Worth and Major Loss customers through every stage of the reinstatement journey. You'll combine your technical expertise, project management skills and customer-focused approach to assess damage, develop solutions, manage reinstatement works, and help policyholders rebuild with confidence. If you thrive in a fast-paced environment, enjoy autonomy, and want to make a real difference when customers need support most, we'd love to hear from you. What will your day look like: As a Senior MCL Surveyor, you'll take ownership of a portfolio of complex claims from initial assessment through to successful resolution. Based in the Scotland / Newcastle area  Conduct site inspections of damaged residential and commercial properties across the UK. Assess building damage and provide expert technical advice on insurance-related matters. Project manage complex reinstatement works, ensuring quality, cost control and timely delivery. Produce detailed reports, specifications, tender documents and contract administration documentation. Manage multiple major loss claims whilst consistently achieving agreed service standards and SLAs. Build trusted relationships with policyholders, insurers, loss adjusters, brokers, contractors and other stakeholders. Deliver outstanding customer service, particularly for High Net Worth clients. Provide regular updates and clear communication throughout the claims process. Ensure compliance with company procedures, client requirements and industry regulations. Identify opportunities to enhance customer outcomes through wider Davies Group services. Support colleagues and contribute to team success during periods of increased claim volumes. Knowledge and Abilities: Previous experience in a Building Surveying, Major Loss Surveying or similar role. Degree qualified in:  Building Surveying Civil Engineering Structural Engineering Or a related discipline. Strong knowledge of domestic and commercial construction methods. Experience managing complex building reinstatement projects. Full UK driving licence. We are looking for someone who is: ✅ Technically excellent and detail-focused  ✅ Highly organised and able to manage a busy caseload  ✅ An exceptional communicator with strong stakeholder management skills  ✅ Customer-focused and commercially aware  ✅ Flexible, adaptable and comfortable working independently  ✅ Confident working under pressure and managing changing priorities  ✅ Enthusiastic, proactive and solutions-driven  ✅ Committed to delivering the highest standards of service and professionalism At Davies, you'll be part of a leading specialist claims business with a reputation for technical excellence and customer service. Working on some of the UK's most complex and high-profile property losses. A home-based role offering flexibility and autonomy. Company car provided. The opportunity to collaborate with industry-leading loss adjusters and surveying professionals. A supportive and collaborative environment where expertise is valued. Genuine opportunities for professional development and career progression. #INDUKI Benefits Career & Purpose  Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing  Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan