Marketing Operations Coordinator

The Marketing Coordinator plays a key role in driving ticket sales, growing audiences, and bringing the Charleston Symphony’s new and vibrant brand to life. This role blends together a range of responsibilities including campaign execution, audience data strategy, and marketing operations, contributing directly to more than $2M in annual ticket revenue. Working within an agile and collaborative team, this position offers hands-on experience across all areas of marketing, from CRM and budgeting to partnerships and content, making it an ideal opportunity for someone eager to build a well-rounded marketing career in a fast-growing and service-oriented organization. Duties and Responsibilities: Marketing Operations & Campaign Execution • Support and implement subscription and single-ticket campaigns in alignment with revenue goals and marketing strategy • Coordinate campaign timelines, deliverables, and cross-channel execution to ensure consistency and timeliness • Maintain and track the marketing content calendar across all platforms • Support grassroots marketing initiatives and identify opportunities to grow group sales and community presence • Coordinate cross-promotional partnerships to expand brand visibility and audience reach • Manage relationships with marketing vendors, including invoice processing and budget tracking • Maintain updated marketing budget to ensure accurate tracking of campaign expenses • Provide on-site support for concerts and represent the CSO at community events Audience Data and CRM Strategy • Serve as a key resource for patron data, audience insights, and reporting needs • Generate and analyze ticketing reports to support data-driven decision-making • Assist in audience segmentation strategies to enhance campaign targeting and effectiveness • Maintain and update patron records, email lists, and mailing databases • Manage CRM tools and analytics platforms to support audience growth and retention • Provide ticket sales and patron support as needed Communications and Content Coordination • Coordinate logistics for photo and video shoots, ensuring alignment with campaign and branding needs • Support media relations efforts, including press release development and outreach coordination • Research and develop written content related to programming, artists, and organizational initiatives • Assist in the execution of email marketing campaigns • Collaborate on social media scheduling and content execution with the Marketing & Design Manager • Support website updates and digital content publishing • Deliver excellent customer service through patron communications across multiple channels Team Support and Cross-Department Collaboration • Partner with internal departments to support marketing needs across performances, education, and community engagement initiatives • Provide administrative and operational support to the Director of Marketing as needed • Contribute to a collaborative, agile team environment focused on achieving organizational goals • Take on additional projects and responsibilities in support of the CSO’s growth and evolving marketing strategy Apply tot his job Apply To this Job