Manager, Operations Systems Support (Corp- remote)

Job DetailsPosition Type: Full TimeSalary Range: $85,000.00 - $90,000.00 Salary/yearThe Manager of Operations Systems Support is responsible for owning the performance, integrity, and continuous improvement of Modern Aviation’s core operating system (X1 FBO). This role serves as the single point of accountability internally for all system-related execution across operations, finance, and customer experience, including transaction accuracy, pricing, billing, integrations, and issue resolution.  In addition, the Manager will act as the primary liaison between Modern Aviation and X1, ensuring issues are escalated, tracked, and resolved while building internal expertise and consistency across the network. This is a remote position. Applicants based in the US will be considered.  System Ownership & Operational Integrity Own end-to-end performance of the X1 system across all locations Ensure accuracy and compliance with: Daily transactions and close processes Fuel inventory, receiving, and transfers Customer setup, billing, and invoicing Monitor system-to-GL integration and resolve discrepancies in partnership with Finance Establish and enforce standardized operating procedures across all bases   Issue Management & Vendor Liaison (Critical Function) Serve as the central point of contact for all X1-related issues across Modern Aviation Drive structured issue tracking, prioritization, and resolution: Triage internal questions and route appropriately Escalate unresolved issues to X1 support Own follow-up through resolution (no dropped handoffs) Lead ongoing coordination with X1 (e.g., recurring check-ins, updates, system enhancements) Maintain internal visibility on system issues, risks, and resolution timelines   Pricing, Billing, and Revenue Enablement Support and govern execution of: Fuel pricing updates Contract pricing and exceptions Billing accuracy and consistency Partner with Finance and Commercial teams on pricing structure, reporting, and controls Ensure pricing and billing processes scale consistently across all locations   Implementation & Network Scaling Lead X1 system onboarding for new acquisitions and base integrations Ensure consistent configuration, data integrity, and process adoption across locations Standardize system setup (products, services, GL mapping, tax structures, etc.) Identify and eliminate variability across locations   Reporting & Insights Deliver accurate, timely reporting from X1 to support: Operations performance Revenue tracking and pricing visibility Finance reconciliation Maintain core system reporting standards (avoid one-off reporting fragmentation) Partner with stakeholders to improve data visibility and usability   Training & Adoption – Act as the internal subject matter expert (SME) on X1 Develop and deploy training for: CSRs and Customer Service Managers GMs and operational leaders Reinforce adoption of standard processes and best practices Identify system knowledge gaps and proactively address them Assume additional responsibilities, to support Modern Aviation’s evolving business objectives Qualifications  A high school diploma or GED plus a minimum of two years in a related job is preferred A valid driver’s license is required Extensive expertise in X1 FBO (or comparable aviation POS / ERP system) Strong understanding of: Transaction-based operating environments Pricing, billing, and revenue processes GL integration and financial controls Highly organized with strong issue management discipline Ability to operate cross-functionally and drive alignment without authority Clear communicator with focus on follow-through and accountability   Working conditions and physical demands for this role – Constantly operates a computer and periodically move around the office to access office machinery, e.g., copy machine Possess the ability to communicate information and ideas so others understand Travel across the network   Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.    Predictive Index Assessment – Please click on the link below to complete a behavioral assessment.  This step is required. https://assessment.predictiveindex.com/bo/804D/ManagerOperationsSystemsSupport_May2026_145050   Modern Aviation’s Pay Range –  $80,000 - $90,000 + bonus + benefits.  The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.    Equal Employment Opportunity – Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role. Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.   If you require accommodations during the interview process or have questions, please contact [email protected].