Job Description
The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Job Description
• ** Looking for a hands-on Material Damage claims leader who can manage a team, coach performance, and handles extended file handling and serious injury for FL and GA-while delivering strong customer outcomes.***
Key Responsibilities
• Summarizes documents and enters into claim system notes
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Frequently conducts calibrations with vendors or staff
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
• Documents a claim file with notes, evaluations, and decision-making process
• Oversees highly complex claims involved in appraisal, arbitration, or mediation
• Oversees highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees highly complex claims that include Public Adjuster involvement
• Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies
Supervisory Responsibilities
• This job has supervisory duties.
#LI-LS2
Skills
Claims Administration, Claims Resolution, Coaching, Communication, Conflict Management, Decision Making, Leadership, Management Reporting, Relationship Building, Strategic Planning, Training Instruction
Compensation
Additional Job Description
Base compensation offered for this role is
Team Lead i: $68,500.00 - 117,700.00/salary
Team Lead II: $70,100.00 - 124,500.00/salary
Associate Manager: $80,000.00 - 140,050.00/salary
Annually and is based on experience and qualifications.
Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
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