Job Title: Linux Support Engineer
Duration: 12 months (Contract to hire)
Location: Remote
• Only W2**
Primary Job Responsibilities
• Act as a primary technical escalation point for critical, high-impact customer issues, resolving complex architectural and performance-related challenges.
• Deliver outstanding customer support by leveraging deep technical expertise and advanced troubleshooting methodologies to guide customers through critical system recoveries and complex deployments.
• Efficiently analyze reported issues to identify root causes at the system and source-code level, communicating clear, strategic resolution plans to technical and executive stakeholders.
• Lead cross-functional collaboration with support engineers, development, and product management to advocate for bug fixes, feature requests, and comprehensive systemic solutions.
• Mentor and guide junior and mid-level support engineers, fostering a culture of technical excellence and continuous learning within the team.
• Author, review, and curate advanced diagnostic documentation, contributing high-value knowledge base articles and reusable solutions to optimize global incident resolution.
• Proactively drive team capabilities forward by identifying process gaps, refining internal workflows, and maintaining expert-level knowledge of the evolving Red Hat product ecosystem.
Required Qualifications
Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases.
• Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite.
• Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git.
• Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams.
• Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations.
• Red Hat Certified Engineer (RHCE) certification is required
• Bachelor's degree in relevant technical discipline.
• Flexibility to cover evening or weekend shift duties on a rotating basis as needed.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $50.00/hr.