We are seeking a Legal Operations Specialist to support and optimize operations across our U.S.-based personal injury law firm with a global team. This role is ideal for a candidate with a strong legal background, hands-on personal injury experience, and advanced knowledge of Filevine, who also brings a tech-minded and automation-focused mindset.
This person will help improve workflows, support legal teams, build scalable processes, contribute to AI and automation initiatives, and strengthen operational excellence across pre-litigation and related legal support functions.
Key Responsibilities:
Legal Operations & Workflow Improvement
Ensure tasks, records, and case activity are properly documented and traceable in Filevine
Filevine Administration & Process Support
Support and improve personal injury workflows from intake through pre-litigation and litigation support
Build, document, and optimize legal processes, SOPs, and internal playbooks
Improve operational consistency across U.S. and global teams
Serve as a strong Filevine power user / process leader
Support document organization, relabeling, task reassignment, auditing, and workflow hygiene
Help maintain templates, case flows, data-entry standards, and operational best practices
Train team members on Filevine processes and case workflow usage
AI / Automation / Legal Tech
Identify opportunities to use AI and automation to improve speed, quality, and efficiency
Evaluate and support tools related to: document drafting, summarization, legal workflow automation, reporting and process monitoring.
Collaborate with legal operations and tech stakeholders to implement scalable solutions
Help translate legal workflows into automations, process logic, or improved tooling
Training & Cross-Functional Support
Train and guide staff on operational workflows, Filevine usage, and process expectations
Partner with legal, operations, QA, and tech teams to identify gaps and improve execution
Support onboarding and follow-up training for new team members
Required Qualifications:
Personal injury law experience is required
Filevine experience is required
Exposure to AI tools, legal-tech platforms, automation tools, or systems implementation
Strong background in legal operations, case management, or legal process improvement
Legal background required, such as law degree, or equivalent substantial legal operations / legal casework experience
Experience with U.S. personal injury workflows, including some combination of: intake, pre-litigation, claims setup, medical records, litigation handoff and escalations.
Strong organizational, analytical, and process-improvement mindset
Comfortable working with a global team in a fast-paced law firm environment
Strong written and verbal communication skills
Preferred Qualifications:
Experience training case managers, legal assistants, or legal teams
Experience auditing workflows or improving team performance through process design
Technical mindset or background in development, logic-building, integrations, or systems thinking
Experience working across multiple U.S. states in personal injury matters
Experience with related tools such as CRM systems, legal-tech platforms, or reporting tools
Salary Rate: $10 - $20 USD per hour depending on experience
Working hours: 8:00 am to 5:00 pm EST Time, Monday to Friday. (40 hours weekly)