<p><strong>About the client:</strong></p><p><span>Our client, a US-based Criminal Defense Law Firm, is committed to delivering strong legal representation with a client-focused approach. The firm is known for its professionalism, responsiveness, and dedication to guiding clients through complex legal matters with care and integrity.</span></p><p></p><p></p><p><strong>About the role:</strong></p><p><span>Our client is seeking a Bilingual <strong>Legal Intake Specialist</strong> to serve as the first point of contact for potential clients. This role is critical in criminal defense, where timely response and accurate information gathering directly impact case outcomes.</span></p><p><span>The position combines intake, information process, client follow-ups, and more. The ideal candidate is, confident handling sensitive situations, and highly detail-oriented to ensure precise case documentation.</span></p><p style="text-align:justify;"><span><strong>US Law firm experience is preferred.</strong></span></p><p></p><p></p><p><strong>What you’ll be doing:</strong></p><ul><li><p><span>Answer incoming calls and respond to urgent client inquiries professionally and calmly.</span></p></li><li><p><span>Conduct structured intake interviews for criminal defense matters, gathering detailed and accurate case information.</span></p></li><li><p><span>Enter, update, and manage client data in case management software such as Filevine or Clio.</span></p></li><li><p><span>Assess urgency and ensure critical matters are escalated appropriately.</span></p></li><li><p><span>Schedule follow-ups and maintain consistent communication with prospective and active clients.</span></p></li><li><p><span>Provide receptionist support, including call routing, message taking, and email responses.</span></p></li><li><p><span>Ensure all documentation is accurate, complete, and compliant with firm procedure</span><span style="font-size:12pt;font-family:Lora, serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">s.</span></p></li></ul><p></p><p></p><p><strong>Who are we looking for?</strong></p><ul><li><p><span>2+ years of experience in legal intake, criminal defense case management, or receptionist roles within a US law firm.</span></p></li><li><p><span>Fluency in Spanish and English (spoken and written).</span></p></li><li><p><span>Strong organizational skills with the ability to manage multiple calls and tasks simultaneously.</span></p></li><li><p><span>Experience using Filevine, Clio, or similar legal case management systems.</span></p></li><li><p><span>Ability to remain empathetic, calm, and professional when handling distressed or urgent callers.</span></p></li><li><p><span>Excellent written and verbal communication skills.</span></p></li></ul><p></p><p></p><p><strong>Position:</strong> Legal Intake Specialist</p><p><strong>Remote Status:</strong> Fully Remote</p><p><strong>Preferred Location: </strong>Latin America, South Africa</p><p><strong>Working Hours:</strong> <span>9:00 am - 5:00 pm EST</span></p><p><strong>Holidays:</strong> US Federal Holidays</p><p><strong>Salary:</strong> <span>USD 1000 - USD 1400 per month</span></p><p><strong>Internal Job ID:</strong> 1290</p>