Join arenaflex and reimagine the communications and technologies that connect the world. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won't just imagine the future—you'll create it.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses through innovative solutions. With a rich history spanning nearly 150 years, we've been pioneers in making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.
**Job Summary**
We're seeking an experienced and innovative Lead Digital Customer Growth - Business Online Sales Strategist to drive digital customer growth across arenaflex's business digital ecosystem. As a key member of our Consumer Technology Experience team, you'll develop and execute strategies for digital interactions that require human assist, align traffic and lead routing to maximize total digital sales volume, and ensure seamless integration across desktop, mobile web, and app platforms.
**Key Roles and Responsibilities**
### Digital Strategy and eCommerce Coordination
* Collaborate with digital and cross-functional partners to develop and execute strategy for digital interactions that require human assist.
* Align traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency across the landscape.
* Understand, analyze, and drive change related to customer engagements on business.arenaflex.com, supporting buy flows, and partner properties to better support self-service, chat, call centers, digital acquisition, and affiliate partners.
* Ensure seamless integration across desktop, mobile web, and app platforms.
### Demand and Traffic Strategy
* Lead and optimize digital demand and traffic routing in close partnership with marketing teams, prioritizing converged customer growth.
* Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation.
### Customer Journey and Experience Management
* Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer arenaflex products and features at the right times.
* Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities.
* Partner closely with technology, product, and marketing teams to prioritize and execute these digital initiatives.
### Technology and Innovation
* Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning.
* Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward.
* Focus on key trends and growth drivers such as personalization and scalable AI use cases.
* Drive platform technology enhancements to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies.
### Data Analytics and Optimization
* Utilize advanced analytics to gather insights on customer behavior and performance metrics.
* Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies.
* Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across arenaflex's ecosystem.
**Job Contribution**
As an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge, you'll lead significant projects with strategic autonomy, influencing executive decisions. You'll mentor less experienced staff, implement long-term plans impacting the organization, and frequently collaborate with senior leadership.
**Location and Work Environment**
This position requires office presence of a minimum of 5 days per week and is located in Dallas, TX or Bothell, WA. No relocation is offered.
**Education and Experience**
* Bachelor's degree (BS/BA) desired.
* 5+ years of related experience.
* Certification is required in some areas.
**Compensation and Benefits**
Our Lead Digital Customer Growth - Business Online Sales Strategist earns between $143,800 - $215,800 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
* Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
* Paid Parental Leave
* Paid Caregiver Leave
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
**Why Join arenaflex?**
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. Regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
**Equal Opportunity Employer**
arenaflex will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day.
**Apply Today!**
Ready to close the deal on a career with arenaflex? Apply today!
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