About the Client
Our client is a rapidly growing fintech company specialising in crypto payment infrastructure. They provide businesses with a full-stack solution to accept, store, send, and exchange digital assets across 50+ cryptocurrencies.
Role Overview
As a Key Account Manager, take ownership of a portfolio of high-value clients within high-risk industries, ensuring seamless post-sale operations and long-term partnership growth. This role is critical in driving client performance, optimising revenue, and delivering a high-quality customer experience, while collaborating cross-functionally to support scalable and efficient payment solutions.
Key Responsibilities
Serve as the main point of contact for key clients, building strong and trusted relationships
Manage the full post-sale lifecycle: onboarding, contracts, integrations, and ongoing support
Monitor client performance metrics (e.g., conversion rates, transaction volumes) and provide actionable insights
Proactively identify growth opportunities and implement account development strategies
Resolve operational and technical issues efficiently, ensuring high client satisfaction
Collaborate cross-functionally (product, tech, compliance) to deliver tailored solutions
Maintain accurate records and reporting through CRM systems
Requirements
2+ years of experience in the payments, fintech, or crypto industry
Proven track record in account management, client success, or partner management
Overall understanding of crypto payments, wallets, or related financial infrastructure
Experience working with high-risk industries is a strong advantage
Strong analytical skills and ability to interpret performance data
Hands-on experience with CRM tools
Fluent English and Russian (written and spoken)
Key Soft Skills
Proactive mindset with strong ownership
Excellent communication and stakeholder management skills
Problem-solving attitude with a focus on solutions, not blockers
Attention to detail combined with the ability to manage multiple accounts
Commercial thinking and a client-centric approach
What We Offer
Fair and transparent KPI system, with clear goals and performance-based bonuses for achievement
Competitive salary aligned with your experience and impact
Opportunity to work in a high-growth crypto fintech environment
Collaborative, transparent, and international team culture
A role with real influence on client success and company revenue
Recognition of achievements and personal milestones
Comprehensive social benefits
Apply in 2 min and become a key player in shaping the future of digital payments.
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