Who we are
Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets. Built for players who live online and move fast, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment.
VIP at Duelbits is not a support function, it’s a core commercial system, driving retention, long-term value, and player loyalty.
What we are looking for
We’re looking to engage a JR VIP Account Manager to support and execute across our VIP portfolio.
This role is designed for someone with a strong foundation in customer support within gaming or iGaming, looking to step into a more commercial, player-focused environment. Operating in alignment with a Senior VIP Manager, this role supports execution across player engagement, retention, and VIP portfolio activity.
This is an execution-focused role with a clear pathway into full VIP portfolio ownership.
What you will be doing
VIP Portfolio Support & Execution
- Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
- Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
- Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
- Maintain accurate records of player interactions, offers, and portfolio actions.
Player Engagement & Retention
- Deliver proactive, timely communication with VIP players to support engagement and retention.
- Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
- Support reactivation and retention initiatives designed by senior VIP leadership.
- Contribute observations on player preferences, behaviour, and feedback.
Portfolio Insight & Development
- Surface insights on player behaviour, preferences, and engagement patterns.
- Build understanding of player value, incentives, and lifecycle dynamics.
- Contribute to discussions around player treatment and optimisation.
Cross-Functional Support
- Support VIP-related initiatives across CRM, social, and partnerships.
- Assist in executing VIP benefits, promotions, and experiences.
- Engage with community touchpoints where relevant.
What you bring
Core Capability
- 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar).
- Experience in customer support within gaming or iGaming
- Strong interest in VIP management, player engagement, and retention.
- Ability to interpret player behaviour and identify engagement opportunities.
- Clear communication skills and strong attention to detail.
- Ability to operate in a fast-paced, always-on environment.
Advantageous Experience
- Exposure to VIP, CRM, or player lifecycle management.
- Familiarity with crypto, gaming, sports, or digital entertainment environments.
What we offer
- Competitive service fees with performance-linked upside.
- Remote-first, international collaboration model.
- Hands-on exposure to high-value portfolio management.
- Ongoing guidance and development under senior VIP leadership.
- Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.
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