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• *Job Title:**
Junior M365 Developer / IT Support Specialist
Location-Remote
• *Job Summary:**
We are seeking a motivated Junior Microsoft 365 Developer / IT Support Specialist to support, maintain, and enhance Microsoft 365 environments while providing day-to-day IT support. The role involves assisting in developing solutions using Microsoft 365 tools, troubleshooting user issues, and ensuring smooth IT operations.
• *Key Responsibilities:**
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• *Microsoft 365 Development & Administration:**
• Assist in developing and customizing solutions using Microsoft 365, including Power Apps, Power Automate, and SharePoint Online
• Support configuration and management of Teams, OneDrive, Exchange Online, and SharePoint
• Create workflows, forms, and automation to improve business processes
• Help manage user access, permissions, and security settings
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• *IT Support:**
• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot issues related to Microsoft 365 applications and Windows systems
• Assist in onboarding/offboarding users (account setup, access provisioning)
• Respond to service desk tickets and ensure timely resolution
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• *System Maintenance & Monitoring:**
• Monitor system performance and ensure availability of services
• Perform regular updates, patches, and backups
• Maintain documentation for IT processes and solutions
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• *Collaboration & Improvement:
• Work with senior developers and IT teams to implement solutions
• Identify opportunities for automation and process improvement
• Support end-user training and adoption of Microsoft 365 tools
• *Required Skills & Qualifications:
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of Microsoft 365 ecosystem
• Familiarity with Power Platform (Power Apps, Power Automate)
• Understanding of Windows OS, networking basics, and Active Directory
• Basic scripting knowledge (PowerShell is a plus)
• Strong problem-solving and communication skills
• *Preferred Qualifications:
• Internship or 2 years of experience in IT support or M365 development
• Knowledge of SharePoint development/customization
• Familiarity with ticketing tools (e.g., ServiceNow, Jira)
• Microsoft certifications (e.g., MS-900, PL-900) are a plus
• *Soft Skills:
• Good communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies
• Strong attention to detail and customer-focused mindset
• *Experience Level:**
2–5 years