**Job Description:**
About arenaflex
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem-solvers who believe that listening is where learning begins. We're committed to building trust in how we show up, everywhere and always.
Join the arenaflex Team
If you're looking for a place to share your ideas freely, where the true you can learn, grow, and thrive, then arenaflex is the perfect fit for you. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
About the Role
As a Fiber Customer Support Analyst at arenaflex, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. Your exceptional technical support and customer service skills will make a significant impact on our customers' experience.
Key Responsibilities
* Answer incoming calls from customers with order inquiry and/or trouble reports
* Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Perform analysis and isolation of trouble conditions and create and sort trouble reports
* Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience (even better if you have one or more of the following)
Essential Qualifications
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and troubleshooting skills
* Ability to work independently and as part of a team
Preferred Qualifications
* Bachelor's degree in a related field (e.g., computer science, telecommunications, or engineering)
* Experience with fiber optic networks and related technologies
* Knowledge of communication and networking components
* Certification in technical support or a related field (e.g., CompTIA A+ or Cisco CCNA)
Skills and Competencies
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and troubleshooting skills
* Ability to work independently and as part of a team
* Strong customer service skills and a positive, professional attitude
* Ability to learn and adapt to new technologies and processes
Career Growth Opportunities and Learning Benefits
* arenaflex offers a range of training and development opportunities to help you grow and advance in your career
* You'll have the opportunity to work with a talented team of professionals and learn from their experiences
* arenaflex is committed to helping you develop your skills and knowledge in areas such as technical support, customer service, and communication
Work Environment and Company Culture
* As a remote employee, you'll work from home with occasional in-person trainings and meetings
* arenaflex is a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging
* We're committed to building trust in how we show up, everywhere and always
Compensation, Perks, and Benefits
* Competitive salary range: $670.00 - $1,774.50 weekly (based on a full-time schedule)
* Incentive-based position with the potential to earn more
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Award-winning total rewards package designed to help you move forward in your career and in areas of your life outside of arenaflex
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to share your ideas freely, then arenaflex is the perfect fit for you. Apply now to join our team and start making a difference in the lives of our customers.
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